Customer Service High School

AMANDA HILES

**** * ******** ** #*, El Cajon, CA. 92020 **************@*******.*** / 619-***-****

PROFILE

Detail-oriented professional with extensive experience in customer service. Proficient in a broad range of office

systems with demonstrated skills in organization and time-management. Ability to work independently as well

as with a team and able to accept and follow direction. Exceptional interpersonal service skills.

EXPERIENCE

Lynns Rags

Clerical Assistant/Bookkeeper (2011-2013)

Assisted business owner with complex administrative tasks related to all areas of the company

Responded to telephone and email inquiries regarding product information and pricing

Created and maintained detailed spreadsheets using Excel for product inventory, budgets and supply

orders

Maintained calendar of appointments and important dates.

Performed basic bookkeeping tasks using Excel

Routine use of Excel functions such as data sort, formulas, and content formatting

Prepared spreadsheets containing tax information for quarterly meetings

Managed and tracked shipping and handling for high volume of orders

Provided customer service by creatively solving problems and ensuring customer satisfaction

Listed items in online shop with photos and item descriptions

Composed documents and contract agreements for boutique consignments

Assisted owner in meeting deadlines on all projects

Sycuan Casino

Bingo Caller (2007-2011)

Provided support for Bingo Department, including acting as initial contact person for calls and walk-ins

Performed clerical operations using standard office equipment

Handled financial transactions and supplied inventory

Operated bingo equipment while calling bingo and verifying games for up to 1000 people

Provided an enjoyable atmosphere for the players while ensuring the integrity and flow of bingo games

Prepared itemized budget report using Excel and provided to shift manager

Tracked and balanced daily revenue reserve and payout log

Created and maintained Excel spreadsheets to track jackpot increases and payouts

Entered data from manual logs to Excel spreadsheets

Wrote hypes for promotional events using Microsoft word

Sycuan Casino

Bingo Floor Clerk (2005-2011)

Sold bingo cards and electronic units to guests on the floor

Handled a reserve bank of up to $10,000 per shift

Verified Bingos and coordinated payment of payouts up to $100,000

Efficiently reconciled cash reserve, credit card transactions, discounts and comps

Created a fun and enjoyable environment for the guests

Performed problem solving as needed

Provided excellent customer service to guests

Sycuan Casino

Food Server (2000-2005)

Delivered food and beverage orders to guests

Provided outstanding customer service and ensured customer satisfaction

Assured high food quality and maintained a comfortable and hospitable environment for all guests

Made change and operated cash register

EDUCATION

High School Diploma

2000, El Capitan High School

SKILLS

Microsoft Office (Excel, Word, PowerPoint and Access)

Internet Explorer

Adobe

Outlook

10-key

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