Customer Service Administrative Assistant

Elizabeth Salazar

**** ***** ***** ***** *****, CA 91945 619-***-****

************@*****.***

Objective

To obtain a position as an Administrative Assistant/General Office Worker with opportunity for career advancement.

Summary of Qualifications

• Extensive general office experience

• Extensive bilingual customer service experience

• Knowledge of Microsoft Word, Excel, Power Point, Access, and 10-key

• Strong ability to multi-task under pressure, work effectively as a team player or individually

Business Computer Training

Education Cultural Complex, San Diego Continuing Education, San Diego, Present

Currently enrolled in Microsoft Word, Excel, Power Point, and Access to enhance my computer skills working toward

a Certificate for Administrative Assistant.

Certificates: Office Skills Laboratory- Alphanumeric Indexing, 10-Key, Office Procedures.

Business Math 1, Business Communication 1 and Survey of Business Software.

Employment History

Relationship Associate/Administrative Assistant

Merrill Lynch International/Bank of America Private Bank, San Diego, CA 2006-2011

• Answered busy multi-line English and Spanish telephone calls.

• Assisted financial advisors servicing high-net worth International clients.

• Opened new accounts, processed loans, processed wire transfers, researched and resolved issues and

concerns regarding client’s accounts, organized and updated client files.

• Assisted with travel arrangements and monthly expense reports.

• Distributed all incoming USA mail and prepared outgoing FedEx packages.

Customer Service Rep/Energy Information Center

Act-1 Personnel Services, San Diego Gas & Electric San Diego, CA 2004-2005

• Answered English & Spanish inbound calls and made outbound calls, resolving customer issues.

• Researched rebate inquiries for customers and mailed rebate & CARE applications.

Office Manager

Luis & Sons Towing, Spring Valley, CA 2001-2004

• Managed all office procedures to ensure efficient operations, resolved all customer issues

resulting in repeat business.

• Balanced cash drawer daily, ensured safety of company assets and made daily bank deposits.

• Answered busy multi-line telephone system, and processed work orders.

Customer Service Representative

SBC, San Diego, CA 2000-2000

• Answered high volume incoming calls, assisted customers to resolve issues and concerns regarding bills.

Administrative Assistant

Marotz Inc., San Diego, CA 1996-1998

• Answered busy multi-line telephone system in a friendly courteous manner.

• Sorted and distributed mail to corresponding departments.

• Responsible for software burning (quality control & assurance).

• Maintained workplace in a professional manner.

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