Quality Assurance Sales

Ann Marie Brittingham 215-***-****

**** ***** *****, *******, ** 18929 *********************@*****.***

Training professional with a can-do attitude who is a software enthusiast, quick learner, and results driven.

Follower of industry-standard adult learning methodologies for the design of successful training courses

and training aids. Excellent communicator who can reach learners of all levels.

Computer Skills

Microsoft Word, PowerPoint, Excel, Project, SharePoint, Visio, Adobe Acrobat, Camtasia, BrainShark, Webex,

LiveMeeting, IssueTrak, Assembla, Parature, Proscape

Professional Experience

Proscape Technologies, Inc., Horsham, PA January 2, 1997- August 2013

Program Director

Act as the “Knowledge Manager” designing, developing, and implementing training, customer support, and

documentation for an enterprise-class, integrated software system.

Achievements and Responsibilities:

1. Develop a distance learning system to support a shift from a national to a global market

2. Develop a self-paced video learning system to support customers and partners around the globe

3. Implement a web-based customer problem tracking system to reduce time to resolution by 62%

4. Operationalize a knowledge base for the distribution of technical and user documentation

5. Maintain training and documentation major and minor software releases

6. Manage a team of training specialists

Client Services Application Consultant

Manage the successful implementation and rollout of major and minor software releases of an integrated,

enterprise class software system to key customers.

Achievements and Responsibilities:

1. Analyze support, training, and documentation needs of Proscape key customer

2. Provide troubleshooting and issue resolution for customers and partners

3. Develop training to support current product and market strategy

4. Deliver instructor lead training

5. Write documentation to support current product

6. Distribute documentation to internal staff, customers, and partners

Quality Assurance, Training, Documentation, and Design Specialist

Project Manage the core software product acting as liaison between the business, development, and quality

assurance teams.

Achievements and Responsibilities

7. Develop project plans for quality assurance team to ensure on-time delivery of core product

8. Develop quality assurance test plans, scripts, and scenarios

9. Develop an instructor-led training program from the ground up

10. Create technical and user documentation to support major and minor product releases

11. Create business/human interface design documentation for the core software product

12. Deliver training to countless software users from numerous major US companies

Ann Marie Brittingham•215-***-****•*********************@*****.***

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Sales Assistant

Increase office efficiencies for the betterment of sales operations.

Achievements and Responsibilities:

• Implement an opportunity management system for National sales force

• Develop TravelTrak system to reduce travel expenses by 30%

• Support for the VP of Sales

• Maintain customer database by inputting customer profile and updates

• Prepare sales presentations for national sales team

• Organize Sales/Marketing events

• Track, analyze and summarize sales expenses

Education

Holy Family University, Philadelphia, PA, (85 credits – pursuing Bachelor’s degree)

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