Customer Service Years Experience

Adam Alderman

****E Red Bluff Lane West Chester, OH 45069

Phone: 740-***-****

E-mail: *********@*******.***

Objective

To continue my professional growth and to further develop my already considerable skills including my

strong problem solving, organizational, writ ten, and verbal communication skills. I have exceeded the

expectations of every position that I have ever held, and I continue to strive for that level of

performance.

Qualifications

2004 Bachelor of Arts from Ohio State University.

Major in Psychology. Minor in Political Science.

Proficient in identifying and implementing lean and efficient practices

7+ years managing Social Security Disability and Supplemental Security Income claims

Facilitated numerous workgroups aimed at improving productivity and lean procedures

Trained and proficient in numerous Microsoft applications

Extensive experience in researching and analyzing vast amounts of technical information

Mentored, motivated, and t rained numerous others in highly technical roles

Set all time production record for one year in 2007 as an adjudicator

Project Management experience in developing a new national case management system for Social

Security Administration and in development of workload assignment methods for the Ohio DDS.

2 years experience running my own start-up (through 2013)

Experienced in ensuring compliance with various state and federal rules and regulations

10+ years experience working in team oriented environments in leadership and supportive roles

10+ years experience in fields that require a high level of customer service

Positions Held

DISABILITY CLAIMS SUPERVISOR 12/2009-2/2012

Ohio Rehabilitation Services Commission Supervisor– Orlando Rodriguez 614-***-****

Salary: 57K 40 hours/week

I supervised and provided technical assistance to adjudicators evaluating disability claims for the Social

Security Administration program. I planned & directed the activities of disability evaluation units.

Provided and ensured a high level of customer service to internal and external customers. Established and

evaluated efficiency of staff and work flow. Ensured staff compliance with state and federal goals and

requirements including privacy laws and regulations. Compiled, collated, & analyzed data and prepared

reports to identify problems or trends. Participated in policy and procedures formulation and maintained

a mastery of such regulations. Responsible for my own travel and the travel of my staff. I continued to

perform similar duties as the disability claims adjudicator on a supervisory level. Handled payroll and

frontline supervisor issues.

DISABILITY CLAIMS ADJUDICATOR I/II 1/2005-12/2009

Ohio Rehabilitation Services Commission Supervisor– Cheryl Faison 614-***-****

Salary: 45K 40 hours/wk

Works under general supervision and requires considerable knowledge of Social Security Administration

rules and guidelines in order to develop, analyze, and adjudicate initial and reconsideration claims for

Social Security Disability Insurance and Supplemental Security Income disability benefits. Uses

numerous investigative tools and problem solving skills to investigate claims. Contacts claimants, third

party witnesses, and medical examiners. Reviews thousands of pages of medical records each week and

carefully documents and weighs all of the evidence. Makes assessments regarding to loss of functioning.

Determines length of disability period. The adjudicator makes swift decisions daily and takes appropriate

actions as necessary.

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