Customer Service Sales

Blanca E. Favorite 915-***-****

E-mail: **************@***.***

**** ****** **** **., ******, Texas 78747

OBJECTIVE To obtain a position with a public organization where my experience and abilities could be

maximized.

WORK MoodMedia June 2009 - Present

5700 S. Mopac Expressway

EXPERIENCE

Austin, Texas 78703

From March 2013 to Present

Voice Consultant-Spanish Specialty, Voice Department

Translate English to Spanish messages on hold for current and prospect customers

Manage open orders report daily to assess and prioritize

Determine work flow needed to support client requests

Communicate with clients to determine needs and set expectations regarding updating

messaging

Provide support to account executives, customer service and management regarding

operations, client relations and all product information

Escalate as needed to maintain client relations and business

Troubleshoot customer requirements and resolve issues in a timely manner

Demonstrate a clear understanding of internal resources to ensure consistent flow of work

between departments.

Assist in the branding process through discussions with clients to determine copywriting

needed, production and delivery to support the client

Document client contact in internal systems

Work in a team environment to assist in the overall operations of the company

Builds deep, long term relationships with clients and generates new business

Maintains and develops proactive client relations for new and established existing clients,

assuring all existing clients are contacted regularly to develop new business.

Assist clients with training on technology and account setup

Manage the preparation and implementation of new clients

Functions as the single point of contact for any client need related to the company across

operations, products, sales, technology and training with appropriate internal team member

Respond promptly to customer inquiries by constantly monitoring the email box

All other duties and special projects as assigned

From June 2009 to March 2013

A/R Specialist, Cash Department

Apply daily cash receipts as received. Research and reconcile payments as needed; work

with credit team on problem accounts. Daily balancing and posting

Research unapplied cash receipts; process refunds, contractual buyouts, deposits and

recoveries of write offs through the Oracle, DSI and CRC systems

Initiate credits/write offs/adjustments based upon review of Account Receivables and

account history. Accurately document findings/reasons in web based company

communication system (Oracle)

Manage the credit/write-off/adjustment request in the CRC and Oracle. Review each

request for accuracy and approval. Process adjustments in a timely manner

Research unidentifiable payments to ensure proper application

Upload cash daily from bank website using multiple operating systems

Reconcile bank accounts daily using Microsoft Excel

Chain Accounts/Accounts Receivable Coordinator

Glazers Wholesale Drug Co Inc. Oct 2007 – May 2009

8119 Exchange Dr.

Austin, Texas 78714

In charge of giving credits/debits to chain accounts

Input credits, debits, bill backs, corrections into AS/400 system

Search for correct pricing through chain customer’s contract

Communicate with customers to correct price discrepancies/credits

Write letters to vendors/customers verify price differences

Balance, copy, bill back, invoices

Make payments and input information into AS/400 system

Correct payment discrepancies

Read, correct, and compare Trail Balance, General Ledger, Statements

General Office duties: mail, fax, scan, fed-ex, telephone, e-mail,

Office Manager

Millenium Corporation Apr 2002 – Jun. 2007

1801 N. Zaragosa Ste. B

El Paso, Texas 79936

In charge of 12+ employees, Interview and hire new applicants, Create and up-date records

of employees, Resolve customer problems, Product Sales, Customer Data Entry, Customer

Service, Pay roll, Inventory, AR/AP, Process credit cards payments and reversals Ordering

supplies, Time sheets, and general administrative duties.

•

RELATED Experience with Microsoft Windows

• Proficient with Excel for windows

CAPABILITES

• Key information into a computer with a ten-key at 12,000 + strokes per hour

• Enter text at 45 + words per minute

• Ability to perform accounting transactions: journalize, posting, prepared financial

statements, bill customers, maintained A/R, A/P, payroll

• Write, format, proofread business correspondence and reports

• Create charts, tables, and apply formulas in a worksheet

• Organizational skills, and the ability to prioritize and multi-task

• Exceptional skill in Spanish speaking, writing, and proofreading

CERTIFICA- Edmonds Community College, Lynwood, WA:

Employment Competency Training Certificate 1996

TIONS

Word Processing/Office Administration Program Certificate 1996

Dean’s List 1996

Institute for Extended Learning, Spokane, WA:

Dynamic Communications Certificate 1994

Self-Esteem Certificate 1993

Dean’s List, Edmonds, Community College 1992

EDUCATION May 1995 – Mar. 1996 Lynnwood, WA

Business Administration Certificate, Edmonds Community College

Related Courses completed:

Word for Windows 6.0 MS Excel 5.0

Keyboarding skill building Business English

Ten-Key Principles of accounting

Business Correspondence WordPerfect 5.0

Accounting 101 Business Math

American Social Problems Algebra

Accounting 102

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