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Customer Service Manager

Location:
Levittown, PA
Posted:
October 06, 2013

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Resume:

CAROL A. ORAWSKY

*** ********* *****

PHILADELPHIA, PA 19154

*****.*******@*****.***

267-***-****

OBJECTIVE

To obtain the addiction treatment counselor position which will utilize my past experience, education, and

willingness to learn new things.

EDUCATION

Drexel University (Formerly MCP Hahnemann University)

Philadelphia, PA

Graduated with Bachelors of Science with a major in Behavioral Counseling.

Graduated with a GPA of 3.6

Graduated May, 2003

Included Instruction in Coursework:

Ethics in the Helping Professions

Crisis Interventions

Foundations of Behavioral Healthcare

Cognitive Behavioral Therapy

Drug and Alcohol Assessment

Multi-Cultural Counseling Perspectives

600 hour supervised field placement in a social service agency.

Temple University

Philadelphia, PA

Majored in Social Work and Public Health

Included Instruction in Coursework:

Life and Health

Health Psychology and Human Behavior

EXPERIENCE

Fairmount Behavioral Health Systems: Philadelphia, PA

Counselor, Case Manager, Counselor Aide,

October 2010 - July 2013

Obtained PA CADC, and ICAC in March 2013

Conducted one on one counseling sessions for patients, implemented treatment plans and set up aftercare for

patients on staying for detox and residential rehab levels of care.

Facilitated psycho-education and process groups with residential rehab residents on topics of recovery in the

community, aftercare planning, relapse prevention, stress management, coping skills, grief and loss, and

addiction and disease.

Secured safe placements for those being discharged from 3A (detox) or 3B (Residential Rehab) level of care,

and set up aftercare.

Engaged clients, their families and other significant persons (probation officers, intensive case managers) in

a collaborative relationship that enhanced the potential for the client’s completion of treatment with positive

outcomes.

Completed PCPC’s as needed to ensure clients get continued care in treatment.

Member of Service Excellence Leadership Team - January 2013 - July 2013

PA Career Link Youth Center: Bristol, PA

Academic Instructor

May 2010 – October 2010

Worked with a variety of cultures, languages, educational and economic backgrounds in a classroom setting.

Coordinated individual instruction in an orderly and professional manner at all times.

Ensured that individual participant’s complete and turn in assignments as scheduled.

Maintained individual schedules for students preparing for the GED Exam. Administered monthly TABE tests

for individual participants to show progression. Administered GED predictor tests to participants before and

after GED preparation to show progression.

Maintained student’s assessments in files and student database. Completed case notes done on a monthly and

as needed basis. Communicated regularly with all staff to disseminate timely information.

United Behavior HealthCare: Philadelphia, PA

Intake Coordinator

October 2009 – April 2010

Triaged calls, quoted benefits, provided authorizations, assisted with claims issues to both providers and

customers and verified eligibility.

Accessed multiple computer systems at one time, including: Microsoft Word, Microsoft Office, Microsoft

Excel, Microsoft Communicator, Linx, IBaag, PASS, Mamsi, and Avaya.

Provided superior customer service to consumers seeking services regarding their benefit allowances.

Completed yearly mandated trainings on Benefit Education, Customer Service, Ethics and Integrity, Optum

Health, URAC, Diversity, United Health Group Privacy and Security, and HIPPA.

Spectrum Programs: Pompano Beach, FL

Counselor Aide

March 2009 - June 2009

Provided safe and secure supervision of all federal offenders, state offenders, and volunteer clients at

behavioral modification addiction treatment facility.

Provided the orderly running of the program including monitoring and supervising residents.

Facilitated psycho-education and process groups with residential rehab residents on topics of relapse

prevention, HIV, coping skills, grief and loss, women’s groups, and addiction and disease.

Conducted one on one counseling sessions for clients and explained them the ill effects of drug and alcoholic

addictions.

Conducted client assessments and evaluations and developed and implemented effective treatment plans.

Prepared and maintained case histories. Prepared correspondence, maintained records and files.

Implemented alternative activities to redirect challenging behaviors, and emergency response techniques and

crisis intervention procedures when necessary.

State of New Jersey Division of Youth and Family Services: Lawrenceville, NJ

Family Services Specialist II

December 2004 – November 2008

Completed training through the Department of Children and Families Training Academy.

Investigated allegations of child abuse or neglect; interviewed the child, parents, relatives, neighbors and

other collateral parties and institutions; took appropriate action to seek court intervention, police assistance,

or, in severe situations, removal of the child from an unsafe environment in accordance with statute.

Visited schools, clinics, hospitals, social, and welfare agencies, relatives, physicians and others to collect

information required to prepare recommendations for social, court, and other action.

Prepared and maintained case histories. Prepared reports containing findings and recommendations. Prepared

correspondence, maintained records and files.

Cora Services: Philadelphia, PA

Drug and Alcohol/Truancy Case Manager

November 2003 – December 2004

Engaged clients, their families and other significant persons in a collaborative relationship that enhanced the

potential for the client’s completion of treatment with positive outcomes.

Attended court monthly, conducted both individual and family assessments, developed and implemented

treatment plans and made recommendations to court.

Designed and implemented a Truancy Reduction Plan weekly group therapy at Benjamin Rush Middle

School to reduce truancy to high risk youth.

Conducted both individual 1:1 counseling session, and group therapy.

Collaborated and consulted with school and court personnel and with other significant individuals or

providers involved in the client’s welfare.

Cohmar, INC: Philadelphia, PA

Student Intern at Partial Hospitalization Program

January 2003 to May 2003

Supervised field placement of 300 hours.

Observed, led, and co-led group psychotherapy groups.

Completed PCPC’s as needed to ensure clients get continued care in treatment.

Provided informal supportive 1:1 therapeutic contacts to partial hospitalization program enrolled in the

program

Wrote notes in DAP format.

Provided administrative support to the clinical staff that included organizing and auditing medical records for

completeness.

Penndel Mental Health Center: Penndel, PA

Residential Counselor

October 2001 to January 2003

Taught age appropriate daily living skills and social skills through supervision, implementation of behavioral

modification techniques and participation in daily activities to adolescents with mental health issues /

developmental disabilities.

Implemented alternative activities to redirect challenging behaviors, and emergency response techniques and

crisis intervention procedures when necessary.

Dispensed medication to residents as per Pennsylvania State Guidelines.

Friends Hospital: Philadelphia, PA

Student Intern on Adolescent Inpatient Unit

September 2002 to December 2002

Supervised field placement of 300 hours.

Attended and eventually co-led inpatient/residential psycho-educational groups with psychology fellows,

residents, interns and hospital staff.

Provided supportive 1:1 therapeutic contacts to adolescents on inpatient unit.

Trainings

• Functional Assessments

• Family Engagement

• Gang Awareness

• First Responders

• Motivational Interviewing

• Suboxone Training

• Drug and Alcohol Awareness

• Mental Health Awareness

• Domestic Violence Training

• Handle With Care Training



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