Quality Assurance Project Manager

JACQUI RHODES

Lynnwood, WA ***** 425-***-****

*************@***.***

Web: http://www.linkedin.com/in/jacquirhodes

SUMMARY

Results-driven and versatile Quality Assurance professional adept in

project management and software testing. Proven ability to deliver

productivity and quality improvements through well-managed, on-time

projects. Excellent written and verbal communicator. Other strengths

include:

. Resource Allocation

. Organizing

. Team Building

. Problem Solving

. Planning

. Leadership

PROFESSIONAL EXPERIENCE

Washington Federal

sep 2011 - February 2013

Quality Assurance Program Lead

Managed quality assurance function to ensure projects were tested

thoroughly and promoted successfully.

* Developed and managed test environments and test schedule for numerous,

concurrent software projects.

* Managed end-user testing resources and provide oversight and guidance on

test scripts to ensure comprehensive test coverage.

* Worked with ITS management team to improve SDLC process to meet audit

compliance requirements and reduce amount of defects and rework.

Aviation Technical Services, Inc., Everett, WA Jan 2011 - July 2011

Project Manager

Managed an Enterprise-wide project of multi-functional teams to

successfully meet project objectives and schedules.

* Developed and managed schedules for complex relocation project of

equipment and people to multiple locations. Managed multi-functional

teams to deliver contracted deliverables on time, under a very tight

timeline.

* Worked with ITS team to efficiently move data center to new location with

negligible disruption to the organization.

* Facilitated project status meetings and communicated effectively with all

levels within organization.

Aviation Technical Services, Inc., Everett, WA 2004 - 2009

Project Manager, 2007 - 2009

Managed IT and Enterprise-wide projects of multi-functional teams to

successfully meet project objectives and schedules.

* Managed Hangar lease project with tight deadlines for high profile

customer. Effectively managed multi-functional team of 10 to deliver

contracted deliverables on time. Helped design budget related report

that provided daily tracking of estimated-versus-actual-spend for the

project to senior leadership.

* Guided project team of 8-10 from various departments on phased Local Area

Network upgrade over a period of 4 months. Resolved issues as they

arose, kept team focused and on track to meet production rollout

schedule.

* Provided project management support by way of project coordination and

oversight. Defined and documented each projects, scope, requirements and

schedule.

Business analyst - Quality Assurance Analyst, 2004 - 2009

Executed software tests to identify defects and ensure quality products

delivered to production environment.

* Demonstrated thorough, analytical, testing skills against PC, PDA,

Oracle, Windows and Browser based application code verifying data as well

as functionality for a team of 8 -10 developers.

* Consistently assured delivery of quality software to production on time,

with a fallback rate of less than two percent

* Reviewed technical work products for compliance to project requirements.

Designed test cases/scripts based on project requirements

* Executed software test cycles, documented results and recorded defects.

* Estimated test effort, prioritized and managed schedule for concurrent

projects.

* Lead 12 people from various department in a LEAN event to improve an IT

and Facilities process.

Eds and Fiserv EFT, Bellevue, WA 1996 - 2003

Information Analyst,

As senior member of Quality Assurance team, demonstrated thorough,

analytical, testing skills against PC applications, UNIX Server and HP

NonStop Server code.

* During 15 month period, responsible for 15 software releases for two PC

applications, in addition to releasing code for 8 UNIX and Tandem

applications. Participated in a major organization-wide project to

migrate 5 production databases from Oracle release 7.3.4 to 8.1.7.

Tested multiple applications across platforms while validating the new QA

environment.

* Participated in all phases of the Software Development Lifecycle for

multiple, concurrent, complex projects. Active member of continual

improvement teams instrumental in improving process, procedures and work

products within the organization.

The Exchange, Bellevue, WA 1992 - 1996

Quality Assurance Analyst

Processed thorough ATM software and/or hardware test cycles (NCR, Diebold,

and IBM).

* Created test cases and scripts for electronic funds network (EFT)

applications. Documented test results and recorded defects.

* Apprenticed as ExClaim programmer in a proprietary 'C' based language.

Geac Computers / CDSL, Vancouver, BC 1982 - 1992

Manager, Quality Assurance

Highly regarded manager experienced in quality focused software testing

with seven years managing team of eight QA testing staff for online banking

applications operating on proprietary GEAC platform.

* Established consistent QA procedures and methods; oversaw company-wide

implementation of same.

* Developed and managed formal release cycle methodology and schedule, for

enhancement and maintenance releases.

TECHNICAL SKILLS

Platforms: SUN, HP NonStop, PC

Languages: SQL, Visual Test, HTML, Visual Basic

Operating Systems: UNIX (Solaris), Guardian, Windows

Office Suite: Microsoft Office

Microsoft Visual Studio 2010

DBMS: Oracle (10.7 - 11i) includes Oracle Business Intelligence & Data

Warehousing

Possess general understanding in the areas of application programming,

database and system design.

Understand Internet, Intranet, and client/server architectures

TRAINING & DEVELOPMENT

Event Management Program, Edmonds Community College 2010 - 2011

PMP Boot Camp, ASPE Technology - 2007

Project Management Essentials, PM College - 2006

Developing Requirements with Use Cases, ASPE Technology - 2006

LEAN Manufacturing Practitioner training, Goodrich ATS - 2005

Project Management for Professionals, New Horizons - 2004

Introduction to Programming (Visual Basic), Bellevue Community College -

1998

Programming Fundaments; Visual Test; Data-Driven Automation Techniques, BCC

- 2003

Health & Fitness Technologist Program, Renton Technical College - 1995-1996

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