Customer Service Technician

James G. Donelson

*** * ******* ****** - ******, FL 32765 - *********@*********.*** - 407-***-****

Field Service Representative / Biomedical Technician with 20+ years of experience in

performing installations, preventive maintenance, calibrations, troubleshooting and repairs

on a wide range of complex electronic, mechanical and electro-optical systems.

SUMMARY OF QUALIFICATIONS

• 4 years of field service experience on CBC analyzers and other laboratory equipment.

• Experienced with optical setups, lab equipment and measurement devices including power

supplies, meters, and oscilloscopes.

• More than 16 years in the hospital system in various capacities of Biomed.

• Directed equipment management program.

• Received the GE Triple Crown Award for achieving top results and meeting or exceeding

targets in customer service.

PROFESSIONAL EXPERIENCE

MANUFACTURING TECHNICIAN August

2012 - Present

LensAR Inc.

Orlando, FL

• Assemble, integrate, test, troubleshoot, and calibrate complex electro-optical / mechanical /

electronic bladeless ophthalmic laser surgery systems.

FIELD SERVICE SPECIALIST March 2012 -

August 2012

Qiagen Inc.

Germantown, MD

• Trained in the operation and service of the QIAsymphony, QIAgility, and QIAxtractor.

FIELD SERVICE TECHNICIAN 3 August 2008 -

March 2012

PEAK Service USA

Merrimack, NH

• Identified and analyzed equipment problems.

• Performed hardware / software upgrades, TSBs' and ECRs' for laboratory OEMs.

• Trainer for new employees on vender product lines, company operating procedures, and the

use of service software.

• Serviced approximately 25,000 square mile covering Florida and south Georgia.

SENIOR INTEGRATION / R & D TECHNICIAN June

2001 - July 2008

Alcon Refractive Horizons

Orlando, FL

• Team member on electro-magnetic compliance (EMI) team providing product testing and

support to the team while traveling to Tampa, FL and Atlanta, GA.

• Selected as team member to implement new product line in Europe.

• Assisted engineers as a lab technician by performing testing, installation, and analysis of new

optics, assemblies and/or sub assemblies designed by the engineers for the companies’

current product line.

• Administered verification testing for CAPAs’, DCNs, and ECRs.

EDUCATION

ASSOCIATES OF SCIENCE - BIOMEDICAL EQUIPMENT TECHNOLOGY

1982

Brevard Community College

Cocoa, FL

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