Customer Service Representative

Gabriela Buffi Cañiza

**** * *** **** **** #****, FT LAUDERDALE, FL 33301

609-***-**** (M) ~ *******@*****.***

Qualification

A dynamic, spirited and performance driven professional with a blend of leadership, teamwork and

knowledge. Recognized for keen ability to sell, increase efficiency and to reach the store goals.

Expertise in team coordination to build higher goals and the ability to communicate and motivate

team members to enhance strategic goals and objectives. Great character and

excellent personality to face any kind of situation.

Experience

Higher One Inc. July 2013 – Present

Customer Service Representative – Seasonal

Bilingual Customer Service Representative.

Stellar flow of calls.

Assisting cardholders with all issues related to their accounts.

Daily use of the systems Cisco NAC agent, Cisco VPN, Outlook, Pidgin IM.

Answer as many as 60 calls a day from angry students regarding their refunds, ID Holds, etc.

Key Achievements

Keeping a 96% of quality services on the phone calls. Constantly improving and learning.

Flexible; able and willing to learn new things.

National Customs of Paraguay January 2009 – January 2011

Administrative assistant - Customer Service

Customer Service Representative.

Investigate, search for information and based on what we found entry the information into SOFIA

Informatics system. Data entry.

Integral assistance to all areas assigned to serve as support and sustenance to all members

of the various departments.

Creation of new processes to improve efficiency and the customer service.

Help the company to follow the steps and requirements for obtaining certification of ISO 9000.

Sales Representative.

Key Achievements

Excellent bilingual oral and written personalized communication skills with the customer and the

suppliers.

Excellent attitude to customers and suppliers.

Mercury graphic publishing Inc., Asuncion, Paraguay January 2011 – February 2012

International Business Internship

Check and update the excel system designed to control the import process.

Keep the documentation of the import process with the corresponding file.

Coordinate activities for logistic, support and delivery of containers.

Periodically order and update of the file in the department of international trade.

Provide comprehensive personalized treatment in order to create a better and strong relationship

with the customer and suppliers.

After the cost analysis, hiring the carrier.

Advance handling. Telemarketing.

Key Achievements

The main contributor the to help the company to base the new policy and objectives for the next

year.

Bilingual and personalized attention with the customer and the suppliers.

Excellent attitude to customers and suppliers.

Education

Autonomy University of Asunción, Paraguay

Bachelor of International Business with a Minor in Administrations – 2011

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