Customer Service High School
Resume:
Yuriko Colocho
EULESS TX*****
*.*******@***.***
Experience
US Citizenship and Immigration Services March/2012-
September/2013
Customer Service Representative – Assisted Spanish and English customers with complex issues
with pending Visas. Also handled petitions for permanent status, applications for permanent
address and updated requests for a variety of stages of citizenship. Responsible for maintaining
security of information and comforting difficult and stressful situations.
Touchstone Wireless Nov/2010-
April/2011
Receiver- Received defective or broken devices assessing the severity of issues. Scanned
devices and submitted in process in inventory system. Responsible for high paced and accurate
decision making on scale of issue or error.
One Nation Thrift Jul/2010-
Sept/2010
Cashier- Responsible for handling all processing of payments from customers while providing
customers with warm experience. Responsible for all money in drawer at the beginning and end
of each shift to ensure accuracy. Sorted and organized inventory all products and clothing.
Jackson Hewitt Jan/2010-April/2010
Tax Preparer - Responsible for preparing income tax returns of business firms and individuals.
Answer client questions regarding appropriate deductions. Review financial records including
income statements and documentation of expenditures in order to determine forms needed to
prepare tax returns. Assist clients about legal issues, tax amendments and payment plans.
Education
Tarrant: Associates of Arts - CURRENT STUDENT
Nimitz High School Irving TX High school diploma 2009
Additional Skills
Fluent in Spanish & English
Proficient in Microsoft Word, Excel, PowerPoint
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