Customer Service Sales

Lawrence Williams

Jersey City, New Jersey *****

Phone: 201-***-****

Email: ********.**********@*****.***

Objective: To acquire a position with an organization where growth and advancement is based on skills, experience

and initiative.

Qualifications:

Enthusiastic, career minded individual, outstanding professional.

Excellent written and verbal communication skills face to face or over the phone.

Experienced on MS Office software including PowerPoint, Excel, and Word

Experience:

Strayer University, Piscataway, NJ 2010 - present

Admissions Representative

Conducts telephone interview to screen potential student applicants and set up school visits with each applicant.

Conducts personal interviews to qualify candidates present features and benefits of the program offerings and prepare

the student to start in next available class. Upholds the highest standard of ethics and truthfulness in providing

information to prospective students regarding educational programs facilities educational costs financial aid

completion graduation placement and earnings data. Maintains full knowledge of the institution catalog so as to be

able to fully explain all course offering and to select a program which best fits students needs and goals and provides

the student with all required student disclosure statements and information.

Beneficial Bank, Medford Lakes, NJ 2007 – 2010

Teller Operations Specialist

Processes deposits, withdrawals and loan transaction of all types ensuring proper endorsements and float assignments.

Sell money order, treasurers checks travelers checks and saving bonds maintains an orderly work area and ensures that

all negotiable and records are properly secured maintains confidentiality of depositor information. Able to converse

with customer in a friendly manner and answer basic banking question committed to educating customers.

Raymor & Flanigan Furniture, Jersey City, NJ 2003 - 2007

Home Furnishing Consultant

Take a consultative selling approach to building customer relationships as you help prospective buyers select home

furnishing pieces that best suit their needs. Achieve and exceed sales goals and meet deadline in a revenue driven

atmosphere with unlimited earning potential. Energy, enthusiasm and ambition to flourish in a fast paced

culture. Build your business by prospecting with new and existing customers and by scheduling appointment. Create

customer base by cold calling prospecting.

Atlantic Coast Media Group, Jersey City, NJ 2000 - 2003

Call Center Customer Service Rep

Responsible for solving customer problems preforming account transitions. Educating customers about products and

service and providing customer with factual account information. Handle inbound and make outbound calls to service

more than 150 customers inquires per day with speed, accuracy and efficiency. Assist in exceeding

goals by minimizing customer wait time and efficiently servicing customers need while acting as a liaison between the

customer and departments within the company. Exceptional customer service skills and proven ability to perform in an

unpredictable fast paced environment as well as excellent interpersonal organizational and verbal

communication skills.

Education:

Chubb Institute, Jersey City, NJ

Computer Networking and Security Diploma

Contact this candidate