Administrative Assistant Customer Service
Resume:
Melinda M. McKelvey
Alpharetta, GA 30005
Career Summary: Administrative Assistant with over ten years of experience. Offers versatile
office management skills and high proficiency in Microsoft Office. Strong planner and problem
solver, with the ability to juggle multiple priorities and meet deadlines without compromising
quality. Known for rare combination of assertive drive coupled with a disarming approach to
customer interactions.
Black & Veatch October 2011– July 2013
Procurement Representative/Accounts Payable-Federal Services Division
• Thorough knowledge of procurement forms and procedures to provide assistance to other
procurement personnel.
• Profound knowledge of terminology of procurement and the function of documents used.
• Resolved months of backlogged work, restored order and organization to processes/records in
disarray.
• Researched and solved billing problems and corrected invoicing and journal entry errors that had
previously been missed.
• Fаntаѕtіс knowledge οf contract documents аnd contract filing system tο ensure proper
arrangement аnd maintenance of solicitations and contract records.
• Kept records of all vendors certificate of insurance to assure current policy dates and amounts are
compliance with contract requirements.
• Instituted thorough cross-checking of pack-lists, receivers and invoices that halted a previous
history of overpayments to suppliers.
• Managed the accurate and timely processing of up to 100 invoices ($1M) per month for large,
multi-site organizations.
• Consistently maintained accuracy in calculating figures and amounts such as discounts,
proportions and percentages.
• Handled various aspects of invoice processing including; logging and tracking all batches from
invoices; monitoring all invoices for appropriate signature authorization; verification and
highlighting of all pertinent invoice information; and reviewing compliance of invoices to company
policies. Monitored resolution of problem invoices returned to area offices. Performed opening,
date stamping, and distribution of incoming mail, and maintained communication via phone,
letters, and email.
• Facilitated "no-fault" internal system as a result of sound recordkeeping and thorough
documentation.
• Demonstrated the ability to fill in at a moment's notice, quickly mastering new systems, processes
and workflows.
Express Temporary Services
City of Johns Creek – Fire Headquarters October 2009 – February 2010
Administrative Assistant
• Excellent working knowledge using Microsoft Excel, Microsoft Word and Outlook, and able
to learn proprietary systems/applications quickly and easily.
• Assist with extensive experience in coordination, planning and support of daily operational
and administrative functions. Demonstrated capacity to provide comprehensive support for
command staff including scheduling meetings, setting up station visits, and effectively
managing all essential tasks.
• Provided timely, courteous and knowledgeable response to information request.
• Managed financial transactions and record keeping with strict attention to detail.
• Verified and posted transactions to general ledger.
• Created and designed complex Microsoft Word developer forms for interoffice use.
• Partnered with City of Alpharetta to coordinate Fire departments involvement with holiday
charity events. (“Shop with a Cop ‘”and delivery of holiday dinners)
• Reconciled Purchase Card statement with appropriate back up.
• Worked with vendors and suppliers to oversee timely, accurate processing of invoices,
purchase orders, and past due invoices.
• Quickly became a trusted assistant known for a “can do” attitude.
• Rapidly gained knowledge of department policy and procedures.
Costco Wholesale November 2007 – December 2009
Sales Associate / Customer Service
• Team player, working in various departments to provide support when needed, including:
cashier, member service, bakery, pharmacy, food court, clothing, and front end assistant.
• Always willing to go the extra mile to insure members received the highest level of
customer satisfaction.
City of Alpharetta Code Enforcement and Inspections: November 2002 – October 2007
Administrative Assistant and Customer Relations
• Recording secretary for all meetings and court hearings.
• Transcribed minutes to be distributed to City Council, Mayor and members of the
Board.
• Researched to find applicable data for hearings, prepared packets containing code
violations, tickets, photographs, notice of violations and summons.
• Screened incoming phone calls and transferred to appropriate officer.
• Organized and maintained record management system for all building and development
plans.
• Ensured placement of building plans and City records in archives offsite.
• Handled all public facing open records requests.
• Worked with citizens on a daily basis to ensure that all their concerns and needs were met
in a timely manner.
• Inputted residential, commercial and development plans into database for review.
• Filled out yard / inspection cards to be used by inspectors on job site.
• Organized all job files and set up new filing system.
• Constant radio interaction with four Code Enforcement Officers and five building
inspectors.
• Processed subcontractor permits and ensured that all information was correct.
• Contacted City Business owner regarding business license renewal.
• Substitute for front window receptionist when needed.
Accounts Payable
Spherion Temporary Service:
UPS November 2001- November 2002
• Responsible for daily processing of fuel payments for UPS, a Fortune 500 company.
Coverage area included the United States. Processed millions of
dollars of bills weekly.
Specialized Skills:
Microsoft Office
Microsoft Access
Deltek
CostPoint
Permits Plus
H.T.E.
Lavaline
Oracle Data Entry
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