Customer Service Sales Representative

Cynthia Harris

**** ********** ******* *****

Charlotte NC 28213

704-***-****(hm)

email: *******@*****.***

Objective

Energetic, highly motivated worker eager to secure a position within an organization where there is

growth and advancement, as well as opportunities to develop personally and professionally.

Areas of Knowledge and Strength

• Budget Management

• Strong customer service skills

• Supervision

• Membership sales

• Team Building/Leadership

• Performance/Quality Management

• Implementation, development and revision of existing and new programs

• Decision Making/Problem solving/troubleshooting

• Coaching/Personal training

• Call Center high volume inbound and outbound calls

Experience

2010 – Present CPI Security

Quality Assurance Representative

• Handling high volumes of inbound and outbound calls

• Sales/customer retention, and satisfaction

• Maintaining strong customer service and communication skills in a fast paced environment

• Entering detailed billing transaction into computer database

• Provided specialized technical resolutions and troubleshooting

• Tracking and maintaining detailed and accurate account records of account holders

• Tracking and sending detailed information via emails to field specialist, field managers,

customers, and technicians.

1992 – 2010 YMCA of Greater Charlotte

Fitness Director & Membership Customer service representative

• Membership Sales representative/Customer Service

• Managed and Supervised a highly motivated staff team of 45

• Supervised and managed 4 departments

• Planning and implementing yearly department budget

• Marketing and Implementation of new and existing Programs

• Recruiting and Training staff and volunteers

• Event Programming

• Personal training and Coaching

• Fitness and Group exercise instructor

• Opening and Closing Manager on Duty

1989-1991 Kemper Insurance Company

• Insurance rater

1976-1986 Allstate Insurance Company

• Insurance rater

• File Clerk

Additional Skills

• Budget Management

• Time Management

• Calendar Management

• Event Programming

• Microsoft Word

• Microsoft Outlook

• Assist with passing office audits

• Deadline Oriented

• Work Order Management

• Familiar with working with Hippa and OSHA Compliance

References: Available Upon Request

Contact this candidate