Human Resources Customer Service
Resume:
RONALD P. CLARE
Boynton Beach, Florida 33436
Phone: 561-***-**** E-mail: *******@***.***
http://lnkd.in/P4c8ZT
GOAL
Executive level leader with strong background in fiscal competency, Labor Relations, Human Resources,
Health Services, Public Safety and team building seeks move an organization to advanced levels of
mission achievement and improved customer service.
SKILLS
Leadership, management, problem solving, program budgeting, organizational design/development, team
building, recruitment/selection, classification/compensation, benefits management, Labor/Employee
relations, contract negotiations, employee assistance, coaching, visioning.
ACCOMPLISHMENTS
Managed immediate staff of 50;
Served employee populations of over 13,000;
Built credibility throughout organizations;
Prudently managed budgets of up to $5.5 million (exclusive of insurance costs);
Led enterprise software projects (PeopleSoft and Oracle) to on-time, within budget completion;
Designed and led a statewide Classification/compensation;
Conducted municipal executive organizational design/compensation studies;
Negotiated over 10 collective bargaining agreements including “breakthrough” issues: introducing
employee accountability language; elimination of post-retirement health benefits 5 increase over two
terms when the carriers were asking for 9-14% increases); gaining management rights; achieving staffing
concessions enabling a reduction in force of 30% of active positions without threat of
grievance/arbitration);
Increased customer service behaviors/satisfaction levels;
Initiated/improved state of the art practices in every environment;
Established HR as a creative problem solving partner, particularly relating to labor/employee relations;
Overcame intra- and inter- organizational obstacles to establish effective cross-functional teams (received
regional HR award for these efforts);
Coached staff to higher levels of performance and professional competency
EXPERIENCE
• (9/2012-present) MANAGING PARTNER- Collective Solutions, LLC
Consult regarding employee/labor relations challenges; highly experience former Labor
Executive and a highly experienced Human Resources Executive have joined forces to offer our
own brand of "interest-based" negotiations and problem solving;
• (1/24/2011-6/4/2011) INTERIM HUMAN RESOURCES DIRECTOR
City of Lake Worth, Lake Worth, Florida 33460
Manage and direct all Human Resources functions during a critical financial situation; begin to
re-establish constructive labor relations environment; establish Human Resources protocols that
were either non-existent or in disarray. Settled 4 EEOC cases pre-hearing, diverted 3 Title VII
cases pre-filing, avoided 4 arbitration cases all at costs less than the projected legal costs to the
city; established MOU's that facilitated the down-sizing of approximately 30% of active union
position (also avoiding arbitration regarding the layoffs);
• (12/5/2005-2/13/2009) DIRECTOR, HUMAN RESOURCES BUREAU
Broward Sheriff’s Office, Fort Lauderdale, Florida 33312
Directed HR Bureau of 50 staff and a $5.5 million budget including selection/assessment,
classification/compensation, recruitment, benefits and employee assistance; re-focused the bureau
to become more customer-service oriented and user friendly; established an “on demand” testing
center increasing the capacity to manage the candidate pool more quickly and conveniently for
the candidates; established a new benefits center designed to better protect employee privacy and
enhance customer service; established the HR Bureau as a credible partner in achieving the
agencies goals and objectives for the 6,300 employees in Law Enforcement, Detention,
Fire/Rescue, Community Control and Communications.
• (2000-11/2003) DEPUTY PERSONNEL ADMINISTRATOR/ (1986-2000) CHIEF OF MERIT
SELECTION AND CLASSIFICATION Rhode Island Department of Administration Office of
Personnel Administration, One Capitol Hill, Providence, RI 02909
Serve as Project Manager for the statewide implementation of Oracle-HR Facilitate re-
engineering of functional roles in adaptation to new technologies; managed and directed all
selection in the State’s Classified Service; approximately 1,100 appointments/promotions per
year; managed and directed all classification/compensation determinations for over 13,000
classified employees; serve as internal consultant for non-civil service selection and
compensation issues.
(1998) named statewide coordinator of Statewide Human Resource Re-engineering effort
designed to maximize use of technologies to facilitate implementation of the Oracle HR
Enterprise software;
(1995) cited by a Legislative Joint House-Senate Pay Equity Commission for all efforts and
accomplishments toward achieving pay equity;
(1987-1989) served as Director of a statewide classification/compensation study of
all classified positions designed to replace the then current system with a non-discriminatory
point factor system. Resultant data was used to “modernize” many of the state’s classification
structures and address compensation inequities.
• (11/2003-12/5/2005) LECTURER/CONSULTANT
Adjunct Professor-Community College of RI; Consultant to Auto Dealership, RI Attorney
General’s Office, various municipalities; IPMA-HR Human Resource Certification reviewer
• (2000-Present) KEYNOTE/MOTIVATIONAL SPEAKER
American Association of State Highway and Transportation Officials-HR Group; Texas
Department of Criminal Justice-Skills Conference; International Public Management Association-
Human Resources: Eastern Region, Western Region, RI Chapter, Connecticut Chapter, Harrisburg
Chapter.
• PERSONNEL PSYCHOLOGIST Rhode Island Department of Administration Division of
Personnel Administration
Responsibilities included development of broadband selection tests, researching alternative
performance measurement methodologies, researching selection validity/fairness/access issues
Developed and refined statistical methodologies to analyze civil service tests and control for
adverse impact.
• (1972-1980) ASSOCIATE ADMINISTRATOR Joseph H. Ladd Center (1200 employee/6 union
residential facility for individuals with Developmental Disabilities).
Responsible for the Child Development and Education Division; Special Projects; Project
Director for facility-wide staffing needs analysis to ensure compliance with Federal Regulations
(Title XIX); Served as Labor Relations Officer for the Center, handling all local negotiations,
grievance hearings, investigations and arbitration hearings; Brought the Special Education
Program into state and federal compliance for the first time in over 75 years; Established an
employee accountability system that enabled employees to exercise independent initiative and
receive recognition for their achievements.
• 1971-1972 CLINICAL PSYCHOLOGIST CONSULTANT/ FACULTY Newport Hospital School
of Nursing Newport, Rhode Island
• 1969-1970 SCHOOL PSYCHOLOGIST Newport County Regional Diagnostic Team Newport,
Rhode Island
EDUCATION
• 1976 CERTICATE OF ADVANCED GRADUATE STUDY PSYCHOLOGY RHODE ISLAND
COLLEGE Providence, Rhode Island Course work included: Statistics, Counseling Techniques,
Directed Graduate Research (Organizational Analysis), Personnel Administration, Supervision,
Management.
• 1972 MASTER OF ARTS, SCHOOL PSYCHOLOGY RHODE ISLAND COLLEGE
Providence, Rhode Island
• 1968 BACHELOR OF ARTS, PSYCHOLOGY/SOCIAL SCIENCES RHODE ISLAND
COLLEGE Providence, Rhode Island
LICENSES, AWARDS & PROFESSIONAL AFFILIATIONS
• Panelist 2008 Government Finance Officers Association Annual Conference “Hiring Good Staff
in a Sellers’ Market”
• Selected to represent IPMA-HR at the Public Sector People Managers' Association (PPMA)
Conference in Brighton, Great Britain, 2007
• Certified Clinical Psychologist, Rhode Island Department of Health, License No. 86
• Certified Professional School Psychologist, Rhode Island Department of Education, Certification
No. 043750
• President, International Personnel Management Association (Eastern Region), 1995
• International Public Management Association-Human Resources Certified Professional
• Charles H. Cushman Award, 1996-by the International Personnel Management Association
(Eastern Region) “For Contributions to the Field of Public Human Resource Management.”
• President’s Award, 2000-by the International Public Management Association-Human Resources
(Eastern Region) “For support and guidance to the Eastern Region President in assisting in the
achievement of the goals of her term.”
• Frank H. Densler Award, 2003-by the International Public Management Association-Human
Resources (Eastern Region) “For improving the vitality of the Eastern Region of the International
Public Management Association-Human Resources and the field of public human resource
administration.”
• Personnel Research Advisory Committee, Assessment Council, International Personnel
Management Association
• Rhode Island Psychological Association
• Society for Human Resource Management
• Kentucky Colonel
REFERENCES
Dante Boffi, Executive Director (retired)
Department of Administration, State of Rhode Island
171 Kiwanee Road
Warwick, RI 02888
Tel: 401-***-****
Michael J. Coury, Human Resources Administrator
Newport City Hall
Newport, RI
******@*************.***
Diana Viscarra, Selection & Assessment Manager
Broward Sheriff’s Office
2601 W. Broward Blvd.
Fort Lauderdale, FL 33312
**************@*******.***
Todd Leduc, Deputy Fire Chief
Broward Sheriff’s Office
2601 W. Broward Blvd.
Fort Lauderdale, FL 33312
**********@*******.***
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