Human Resources Director

RICHARD CASTILLO

**** ******* **** ***** (***)

***-****

Tampa, FL 33578

***********@***.***

EXECUTIVE HUMAN RESOURCES PROFESSIONAL

Highly experienced and effective professional with the proven capability

for establishing and maintaining vigorous Human Resources (HR) operations

in global, multi-unit manufacturing environments, and achieving maximum

success of corporate objectives. A visionary strategist who influences and

facilitates positive organizational change while working with operations to

achieve positive development and maximum return on human capital.

Known for improving organizational culture and increasing collaboration

among team members in both union and non-union environments. Contributes

to bottom line revenue while enhancing employee engagement. Able to

negotiate bargaining agreements as well as health insurance and workers

compensation policy contracts, making the tough decisions and changes that

elevate both individuals and the organization to the next level.

. Adept at identifying, hiring, motivating, and retaining highly

productive, successful employees in all disciplines, through

continuous education and incentive programs, teamwork initiatives, and

a collegial, open-door management style. Develops employee handbooks,

job descriptions at all levels of the organization, and management

reports.

. Leads new initiatives with confidence, providing both tactical and

strategic management solutions. Highly skilled at communicating with

employees, understanding their needs, interacting with leadership

teams, and developing Human Resources functions based on employee

engagement.

CORE COMPETENCIES

Human Resources . Employment . Organizational Development . HR Policy /

Procedure Development . Non-profit

For-profit . Union Environment . Bargaining . Orientation . Training .

Collective Bargaining . Labor Relations

Employee Relations . Employment Law . Process Improvement . Recruitment .

Hiring . Retention . Benefits

Department Startup / Development . Wage and Salary Administration . Records

Management . Compensation

Oral and Written Communication . Operations . Mentor . ADP HR Technologies

. Nursing Home Environment

Healthcare Environment . Advocacy . Family and Medical Leave Act (FMLA) .

Americans with Disabilities Act (ADA)

Equal Employment Opportunity (EEO) . Workers' Compensation (WC) Negotiation

. Coaching . Mediation . Bilingual

EXPERIENCE

Hospice of Citrus County of the Nature Coast Lecanto, FL

1/2012-6/2013

HR Director

Hired as very first HR Director for the company, reporting to the CEO.

Company is comprised of over 500 employees and over 800 volunteers who need

background checks, files, etc. Upon initial hiring, involved with multiple

labor relations issues which included terminations of over 5 managers. The

organization is based over 12 Florida Counties, and is a non-profit

organization. During my first year I helped orchestrate a payroll

conversation, (from ADP to Ultimate Software), and reduced Unemployment and

Workers Compensation Expenses.

Council on Aging of Florida Gainesville, FL

2008-2011 Chief HR Officer

Led Human Resources operations for three nursing homes and an assisted

living facility. Turn around under-performing operation to achieve

profitability. Garner substantial savings while improving processes and

employee retention and engagement through development of new programs and

policies for training, compensation structures, benefits packages,

incentives, and new-employee orientation. Administer HR budget.

Richard Castillo

Page 2

Council on Aging of Florida continued

. Successfully negotiated two union contracts, health insurance benefits

contracts, 50 salary offers, and numerous sign-on bonuses and

relocation packages annually for exempt and non-exempt employees.

. Reduced benefits and overtime costs by 25% annually through meticulous

review of bargaining agreements and recordkeeping, ensuring that

company did not pay for unnecessary benefits.

. Brought workers' compensation program into full compliance, reduced

premium by more than $250,000, and trained managers and associates on

procedures.

. Introduced formal performance review program ultimately adopted

company-wide.

. Develop highly effective orientation, training, and incentive

programs.

. Created effective pay plan for three nursing homes.

Timber Ridge Nursing and Rehabilitation Center Ocala, FL

2006-2008

HR Director

Managed comprehensive HR operations for 180-bed facility with 250 staff.

Hired two key Managers, including facility Administrator and Director of

Nurses. Improved new-hire orientation program by including information on

HR department and company resources.

. Reduced employee turnover by 33% through introduction of HR process

improvement programs.

Noreen McKeen Nursing Home West Palm Beach, FL

2004-2006

HR Director

Oversaw HR functions for 180-bed center. Created numerous legal HR

policies and procedures that were instrumental in reducing employee

turnover. Created new orientation program, including PowerPoint

presentation.

. Negotiated EEOC fact finding settlement.

R & J Enterprises: West Palm Beach, Fl

2001-2004 Owner and President of my own HR consulting business.

North Broward Hospital District; Ft. Lauderdale, Fl

1998-2001

HR Director

Began employment as HR Director of Coral Springs Medical Center a 225 bed

acute care hospital. The HR department consisted of 6 FTE's, and I was

heavily involved in a Union avoidance campaign against SEIU. For my

efforts, I was promoted to Director of the largest Hospital in the

District, Broward General a 900 bed acute care facility with an HR staff of

28 FTE's, total 2200employees. Involved in department re-organization.

Left position to start my own business.

Columbia/HCA Southwest Florida Division Ft. Myers, Fl

1996-1998

In charge of 3 hospitals, 2 ambulatory care centers. Primary responsibility

was to consolidate HR processes, and standardize hiring, policies,

procedures for entire region, 3000 employees. Left shortly after the

Company Medicare Fraud scandal required the division breakup.

Miami Jewish Home and Hospital Miami, Fl

1995-1996

Managed HR functions for three retail thrift shops, a mental health clinic,

and an assisted living facility. Over 1500 employees total. I left when my

former CEO, now Columbia SW Division President, asked me to assume the HR

VP position in Ft. Myers.

Plantation General Hospital Ft. Lauderdale, Fl

1989-1995

Hired as HR Director reporting to CEO. At this position I was instrumental

in acquiring the ABRA HR system. This system automated our hiring process

and delivered it to the managers desktop. I also implemented the Florida

Drug Free workplace program. I left for a better opportunity at Miami

Jewish Home and Hospital.

Wellington Regional Medical Center West Palm Beach, Fl.

1985-1989

First HR Director and third person hired to open brand new facility. Hired

entire staff for 120 bed hospital, which opened 9 months after my hire.

Traveled to the Philippians' by myself and recruited 45 nurses for grand

opening.

EDUCATION

Extensive Studies toward Master of Business Administration; Biscayne

College Miami, FL

Bachelor of Arts in Sociology, University of Florida Gainesville, FL

PROFESSIONAL DEVELOPMENT: Ongoing training in compensation and benefits,

employee and labor relations, leaves of absence, workers' compensation and

workplace safety / security through SHRM professional organization.

MEMBERSHIP

Commissioned "Kentucky Colonel" *Nature Coast Society for Human Resource

Management (SHRM) HR Organization

North Central Florida Society for Human Resource Management *Society for

Human Resource Management (SHRM)

Agency for Healthcare Administration (ACHA) *South Florida Hospital HR

Directors Association, Past President

LANGUAGES

English, Spanish[pic]

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