Sales Customer Service
Resume:
Shirley Roach
Reading Pa. *****
Reading Plastic Fabricators - Reading Pa.
*/*/**** - */*/2013
Sales / Customer Service:
Accountable for answering telephones, making cold calls and follow up calls
for bids to customers and vendors.
Sourcing vendors and materials for the estimating of manufactured products
and resale products. Reading blue prints for fabrication. Purchasing and
customer service. Data entry and related correspondence with customers and
vendors.
Meridian Merchant Services- Reading Pa.
5/28/2012 - 6/29/2012
Telephone Sales Call Center
Temporary Position
Contacted assigned potential customers for credit card sales
T
Mike Wahl's Concrete - Leesport Pa.
4/9/2012 -5/25/2012
Office Assistant Temporary
Position
Answering telephones, entering estimates, invoicing, payroll, data entry,
accounts payable and receivables.
Worked with Quick Books and MS Office.
Williams Metal Finishing -Sinking Spring Pa.
1/10/2011 - 3/23/2011
Sales Temporary
Position
Accountable for making cold calls and calls to former customers. Data entry
sales and estimates.
Worked with vendors and customers for estimating of products.
East Coast Threading - Pine Forge Pa.
8/25/2003 - 6/25/2010
Manufacturing Sales Manager
Managed all business accounts with customers and vendors in the
construction hardware industry.
Daily responsibilities included estimating, production scheduling,
telephone sales calls, collections a/p and a/r,
Purchasing, invoicing, shipping and maintained all material certifications
for inventory in the steel industry. Reading Blue prints. Data entry in
Quick Books and MS Office
Advanced Personnel - Reading Pa.
3/3/2002 - 8/10/2003
Account Specialist:
Recruiting for job placement, answer telephones documentation of applicants
for job placement, drug screening and various office duties.
G.P.Fasteners -Shoemakersville Pa.
9/10/1990 -1/6/2002
Manager Sales/Purchasing:
Responsible for maintaining corporate contract accounts Rockwell
International, Bethlehem Steel, Dana Corporation vendor managed inventory
programs. Established telephone sales department to coordinate with outside
sales team.
Established construction account department and maintained the top 10
accounts from bidding to close of sale. Located and negotiated with new
vendors for purchases of specialty items within a set budget both domestic
and international suppliers. Revised material certification department and
vendor expediting procedures for more accurate traceability of products.
Shirley Roach
613 Cody Drive
Reading Pa. 19605
Education
Reading Area Community College- Reading Pa.
Business Management-Certification
McCann Business School - Reading Pa.
Accounting I and II- Certification
Reading Area High School Reading Pa.
High School Diploma
Quadrant Plastics Workshop Reading Pa.
Certification
Berks County Workforce Investment Career Link
Silver Level Career Readiness Certificate
Qualification
Effective in time management and organizational skills
Skilled in written and verbal communication.
Strong negotiation skills with customers and vendors
Worked with Quickbooks MS Office MS Word Outlook and Excel
Professional References
Susan West
Phone 631-***-****
Title Marketing Manager
Years Known 10
John Graf
Phone 610-***-****
Title Sales
Years Known 12
Rick Kitchell
Phone 610-***-****
Title Business Owner
Years Known 5
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