Customer Service Sales

Kieu Truong

**-** **** ******

Astoria, NY ****5

Home 718-***-****

Cell 718-***-****

******@*****.***

OBJECTIVE To obtain a challenging position which utilizes my

experience and skills with opportunity for growth and

advancement.

SUMMARY OF QUALIFICATIONS

Bilingual - English/Vietnamese; Windows, 2000/XP, Microsoft

Office Suite (Microsoft Word, PowerPoint, and Excel); Superb

customer services skills; Excellent oral and written

communication abilities; Solid research foundation; Type 50 wpm;

Accurate keyboarding for Word-processing.

EDUCATION LaGuardia Community College Long Island City, NY

Major: Accounting/Computer Option

Received Associate in Applied Science degree, December 2002

EXPERIENCE

1/07-Present York College Jamaica, NY

IT Support Assistant (Information Technology)

Update Student Support Services database with information from

the Director and Counselor. Update GPA and credits at the end of

each semester utilizing SIMMS. Monitor Computer Resource room.

Provide technical assistance to staff members and to students

who utilize the Computer Resource room.

10/06-10/10 Sunglass Hut East Elmhurst, NY

Sales Associate/Cashier

Handle all financial transactions and bank deposits. Ring up

sales. Open/close store

and cash register. Calculate sales purchases. Organize and

maintain merchandise displays. Provide customer service.

3/06-10/06 Dial-A-Mattress Long Island City, NY

Customer Service Representative

Handled busy incoming calls. Provided customer service.

Verified customer credit

card information. Called customers to verify personal

information and purchases.

Performed Internet Research. Posted invoices to accounts

receivable.

3/03-3/06 Securitas Company New York, NY

Security Officer

Handling access control. Patrol around the Office building and

hotels. Check for fire hazard. Provide excellent customer

service skills. Obtain the fire guard certificate and assisted

fire safety director and conducting fire drill.

8/02-12/02 City Development Forest Hills, NY

Real Estate Management Company

Paralegal Assistant

Utilized Internet Research of telephone numbers, addresses, and

name of home owners.

Typed legal letters. Handled mailings. Organized deeds and title

insurance.

8/01-3/02 LaGuardia Community College Long Island City, NY

Labor and Legal Designee Office

Administrative and Paralegal Assistant (Intern)

Prepared correspondence. Organized case files. Performed

Internet Research.

Reviewed confidential files. Answered the phone and took

detailed phone messages.

References Available Upon Request

Contact this candidate