Customer Service Sales

Jaleesa S. Webb

*** **** ******** ****

Richardson, TX 75081

Cell: 251-***-****

*******.*.****@*****.***

QUALIFICATIONS:

• Works well without supervision

• Ability to effectively prioritize daily tasks and assignments

• Excellent communication and interpersonal skills

• Skilled at learning new concepts quickly while working well under pressure

• Able to do repetitive tasks accurately over long periods of time

EXPERIENCE:

01/13-Present Pilot Catastrophe Mobile, AL

Insurance Adjuster Assistant

• Schedule appointments for property adjuster

• Document all information pertinent to the handling of claim by adjuster (damages)

• Provide excellent customer service throughout claim process

• Ensure all reschedules were communicated to adjuster

• Ensure schedules were documented in NextGen

11/12-12/12 Horizon Staffing Forest Park, GA

Encoder

•Meet encoding production standards untilizing proper encoding procedures

•Enter zip codes and mail addresses into data entry system

•Operate a hand activated barcode or optical character reader

•Affix labels to mail

•Process approximately 3000+ pieces of mail per shift

04/11-12/12 Triangle Rent A Car Riverdale, GA

Sales Associate

•Greet customers and provide ongoing service and sales support

•Check mileage and scruntize for damage when vehicles were returned

•Research rental rates and locations and sell travel packages that best suit the customer

•Help increase the fleet average from 5 to 87 over an eight month period

•Gain real-world experience while developing knowledge of the way a business is run

1/11-04/11 Liberty Tax Service Atlanta, GA

Tax Preparer

•Gather, check for accuracy and maintain records of tax information from clients

•Prepare and assist in preparing simple to complex tax returns for individuals

•Check data input or verify totals on forms prepared by others to detect errors in data entry, arithmetic and

procedures

•Provide tax consulting servies via telephone and in person

•Ensure complete client satisfaction through excpetional customer service

11/09-07/10 Unversity of West Georgia Carrollton, GA

Student Assistant

•Implement policies to reduce information technology risks with Information Security Officer (ISO)

•Research appropriate standards and controls, and report findings to ISO

•Degauss more than 200 hard drives without supervision

•Publish security safety tips on UWG website to make students and faculty aware of safety issues

EDUCATION:

The University of Phoenix; Sandy Springs, GA (Graduated May 2012)

• Masters in Information Systems

• Graduated with 3.1 GPA

The University of West Georgia: Carrollton, GA (Graduated July 2010)

• Bachelors of Business Administration

• Majored in Management Information Systems

SPECIAL SKILLS:

Ability to type 50-55 wpm

Proficient in Microsoft Office suite

EXTRACURRICULAR ACTIVITIES:

Atlanta Aids Walk (2010-2012)

HONORS AND AWARDS:

University of West Georgia, Dean's List, Spring 2010

Mentorship Program, Richard's College of Business

Management Club

Management Information Systems Club

Circle K Club, Charter Member

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