Customer Service Sales

Joi Young

**** ******** ** ****** ** ***** 972-***-**** ***.********@*****.***

PROFESSIONAL SUMMARY

Achieved customer service and quality goals by positively impacting business performance.

Provided substantial escalation support upon response and as needed. Gained management skills

through basic business management courses, trained in managing groups, setting goals, providing

directives, and overseeing plan of action. Able to lead, motivate, and train teams by example to

improve quality, and deliver world class customer service.

PROFESSIONAL EXPERIENCE

Customer Service Hospitality/ Jack in the Box, Dallas TX 11/2011 still employed

• Assisted clients with hospitality needs

• Handled cash as well as managed inventory

• Was able to work in a high intense environment

• Single handedly managed up to 20 employees

• Was able to multi task during on and off hours while supervisor was away

Retail Sales Customer Service/ Target, Irving, TX 08/2011 03/2012

• Experienced in electronic sales

• Collected bonuses for outstanding sales performance

• Managed inventory as well as team up to 35 team members

• Ranked top 5% of most electronic sales that was a 30 day month to month activity

• Compiling and analyzing data for month end management sales loss reports to measure portfolio

performance

• Structured an efficient one time resolution to drive productivity levels and build strong customer

relationships.

EDUCATION

COLLEGE North Lake College, Irving, TX

General Studies/ 2011 PRESENT

References available upon request

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