Customer Service Medical

Nicoya McKoy

*** ******** ****** *** *** ******.*****@*****.***

Long Branch, New Jersey 07740 848-***-****

OBJECTIVE: To obtain a leadership position that will enable me to use my customer service and satisfaction

skills, educational background, and ability to work well with people.

PROFESSIONAL SUMMARY:

Highly experienced Customer Service professional. Proficient in prioritizing and completing tasks in a timely

manner; have the ability to be flexible and multitask when necessary. Reliable, hardworking, and dedicated team

player and known for my proactive approach and skilled at meeting challenges and deadlines. With a diverse

background in customer service and satisfaction with a strong commit to quality and excellence.

EDUCATION: Berkeley College, Woodbridge, NJ June 2013

Bachelor of Science Degree in Health Service Management

INTERNSHIP EXPERIENCE:

Ocean Medical Center April 2013 – June 2013

Interning with Regina Foley; Vice President, Operations and Chief Nursing Officer

Observe reviews of financial statements and activity reports

Assist with the productions and service delivery throughout Ocean Medical Center

Promote ideas and concepts of building upon the culture of Ocean Medical Center

Explore ideas to how to improve the productivity of the Ocean Medical Center while reducing cost

Observe the development and modification of the construction of the new emergency department

Observe cost management activity of the Distribution Department

Implement interventions based on long term goals and objective throughout Ocean Medical Center.

Structure the use of materials and human resources to maximize productivity of services throughout Meridian Health

Develop strategies to improve service production and customer satisfaction

RELATED EXPERIENCE:

Ocean Medical Center August 2010- present

Patient Care Technician, 4 North

Assist nursing staff in monitoring vital signs, intake and output, and blood glucose.

Perform hygiene care, nutritional support, phlebotomy, EKG’s, and specimen collection, one-to-one patient watches

Train new technicians, presenting them through policy standard criteria

Seabrook Village Retirement Home June 2001-August 2010

Certified Nursing Assistant 2007-2010

Provided for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating,

turning, and positioning patients; providing fresh water and nourishment between meals

Maintained patient’s stability by checking vital signs and weight; recording intake and output information

Store Clerk 2004-2007

Assisted customers with the selection of products

Reacted to all business needs promptly and with a sense of importance

Prepared for and participated in counting store physical record while maintaining inventory

Participated in store meetings and training

Restaurant Associate/Service Coach 2001-2007

Maintained a high level of customer service

Supervised my peers and trained them to provide services according to the policy.

Provided efficient, courteous and quality service with a high standard of customer service

CERTIFICATION:

American Heart Association – Healthcare Provider CPR/AED

Brookdale Community College – Certified Nursing Assistant

Advantage Career Institute – Certified Medical Assistant

Ocean Medical Center - NICHE Geriatric Certification, Patient Care Technician

ACHIEVEMENTS:

Dean’s List Fall 2011 through Spring 2012; Fall 2012 through Summer 2013, Presidents List Summer 2012

Nicoya McKoy

245 Atlantic Avenue Apt 222 ******.*****@*****.***

Long Branch, New Jersey 07740 848-***-****

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