Customer Service Maintenance

J AI M E E L. DZ I ES I NSK I

253-***-****

******.**********@*****.***

OBJECT I V E: To obtain a Medical Front Desk associate position

AREAS OF EXPERT ISE

File Systems Management Management/Supervision Correspondence

Presentation Development Personnel Records Instruction/Training

Data Ent ry Customer Service Medical Terminology

PROFESSIONAL SUM MARY

Executive Administrative P rofessional w ith an Active Government Secret Clearance

offering over 6 years of experience in the United States Army, in support of organizations of up

to 700 individuals at any given t ime. Adept in providing key senior level administrative support

leveraging exceptional motivation and discipline to reliably accomplish organizational

objectives and ensure customer satisfaction. Excellent communicator, interfacing effectively

across organizational levels and with diverse audiences. Strong ability to cultivate and

maintain effective working relationships in a team environment as well as work with minimal

supervision. Proven strength in a multitude of administrative functional areas such as

p reparing and distributing executive correspondence, spreadsheet development and

maintenance, personal records maintenance, data entry and reporting, processing financial

t ransaction requests, maintenance and reporting of medical information, office inspection

p reparation, writing office procedures, t raining and mentoring subordinates for future success,

accountability and maintenance of equipment valued at over $360,000 at any given time.

WORK H ISTORY

United States Army- Various Locations

2007-P resent

• Provides customer support in administrative areas for over 700 personnel at any given time

• Submits daily accountability reports to senior level management

• Updates and maintains personal records for over 700 personnel

• Responsible for ensuring personnel financial requests and t ransactions are processed within 72

hours of submission

• Provides daily customer service support; processes personal time off requests

• Responsible for the supervision of at least 2 subordinates at any given time

• Improved customer satisfaction by 20% in three months

AWARDS

Army Commendation Medal (1)

Army Achievement Medal (7)

Army Good Conduct Medal (2)

National Defense Service Medal (1)

Korea Defense Service Medal (1)

I raq Campaign Medal (1)

G lobal War on Terrorism Service Medal (1)

Non-Commissioned Officer Professional Development Ribbon (1)

Army Service Ribbon (1)

Overseas Service Ribbon (3)

Certificate of Achievement (3)

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