Sales Customer

Whitney Waters

**** * ********* ******* #**** Dallas, TX 75231

786-***-**** *************@*****.***

Professional Summary

Seeking a challenging position in the field of communication/broadcast journalism that will provide

the opportunity to gain professional experience and advancement with a growing company.

Related Skills

Proficient in Word typing 71 WPM, Excel, Access, Publisher, Outlook, Share Point, and Power Point as

well as Pro Tools, Flash, Garage Band, Final Cut, Final Cut Pro. Also have the ability and knowledge to

use linear, non-linear editing systems. Strong ability to operate S-VHS and digital video equipment,

iMovie, Photoshop, Avid, and After Effects. Skilled at digitizing and editing raw source footage,

knowledge of writing, scripts, storyboards, and composition, as well as knowledge of sound and

lighting.

Qualifications

● Attention to detail

● Goal oriented

● Highly organized

● Able to meet strict deadlines

● Team player

● Strong ability to work independently

● Dependable & reliable worker

● Enjoy working with people in person and over the phone

● Self motivated

● Willing to travel

● Attentive listener

● Effective communicator

● Quick learner/ desire to learn new tasks

● Strong communication skills

● Good sense of humor

● Not afraid of a challenge/ hard work

● Expert knowledge in written and oral communication

● Strong skills in time management and prioritizing tasks

● Able to produce quality work under extreme pressure and strict deadlines

● Always seeking to take on new/more responsibilities

● Ability to multitask

Professional Experience

Channel 3 WFSB News, Rocky Hill, CT

Intern

July-August 2009

● Assisted editor with film projects and meeting strict deadlines

● Studied scripts to become familiar with production concepts and requirements

● Trimmed film segments to specified lengths and reassembled segments in sequence that

presented story with maximum effect

● Verified key numbers and time codes on tapes

● Cut shot sequences to different angles at specific points in scenes

● Organized and strung together raw footage into a continuous whole according to scripts

and/or the instructions of producer

● Marked frames where a particular shot or piece of sound is to begin or end and made each

individual cut as fluid and seamless as possible

Other Experience

TicketNetwork, South Windsor, CT

Sales Rep

April 2011-September 2013

● Responsible for keeping customers satisfied and happy

● Being patient and understanding to customers needs

● Remain calm and collected with difficult customers

● Answering inbound calls in support of customer needs

● Handle and resolve customer complaints

● record details of inquiries, comments and complaints

● Helping customers place orders via telephone

● Consistently maintaining a positive attitude

● Ability to hand high call volume

● Making follow up phone calls ensuring customers tickets have been downloaded for even

● Maintaining and often exceeding meeting quota of 21% of sales

● Making new customers feel comfortable placing orders over the phone

CVS Pharmacy, Middletown, CT

Cashier

July 2010-February 2011

● Responsible for overall customer satisfaction

● Responsible for keeping open lines of communication with other employees

● Handled cash drawer

● Developed and processed photos under strict deadlines

● Being courteous to customers and associates

● Answered customers' questions, and provided information on procedures

Stop & Shop, Cromwell, CT

Cashier

February 2010- July 2010

● Maintained cash drawer

● Sold tickets and other items to customers

● Resolved customer complaints

Media Services, Middlesex Community College

Clerical Assistant

July 2006- January 2010

● Answered phones

● Made photo copies under strict deadlines

● Sent faxes

Dots, Middletown, CT

Sales Associate

October 2007-January 2008

● Resolved customer complaints

● Greeted customers entering the store

● Maintained clean and orderly checkout areas

Education

Central Connecticut State University, New Britain, CT

Bachelor of Arts Degree in Broadcast Journalism

August, 2012

Middlesex Community College, Middletown, CT

Associate of Science Degree in Broadcast Communication

June, 2009

Cedar Valley College, Dallas, TX

One semester Spring 2005

Awards

Texas Scholar 2004, Dean’s list 2006-2009

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