Customer Service Manager

Corrie Ridosh *** Avenue L Boulder City, NV ***** 702-***-****

c ********@*****.***

I am interested in gaining employment with your establishment, where I can grow my career in a long term position

w ith room for advancement.

I am a people person with great customer service skills, both writ ten and verbal. I learn quickly and work well

i ndependently.

I have experience in Electronic Medical Records software and MindBody Online POS software. Proficient in MS word,

i ntermediate experience in MS excel.

Spa Director February 2013 - Current

Relaxing Solutions Day Spa

7045 W. Ann Road, Ste.130

Las Vegas, NV 89130

My responsibilities are, but not limited to:

I manage independent contractors and supervise the front desk staff. Creating and adjusting schedules. Verifying and

reconciling daily transactions, balance end of day and prepare deposits for owner. I conduct interviews, hire recruits,

schedule and perform trainings/meetings. Scheduling and conducting meetings with CEO/CFO, vendors, and various

other networking/marketing organizations. Preparing independent contractor commissions pay. I set up the entire

operating POS software, created inventory, set up services and prices, created and organized package pricing, email

p romotions and various other duties within the system. I am the heart of customer service for the facility. I handle

t he complaints and concerns, as well as follow-up customer service calls.

When working the front desk: Checking in/out clients, collecting payment for services, answering incoming calls. I am

responsible for scheduling, cancelling, rescheduling clients for t reatments. Inputting client intake forms,

demographics, medical history, and treatment session notes into spa software. Other requirements of me are:

gathering inventory, maintenance, and janitorial maintenance, and a multitude of other duties and/or responsibilities.

Front Office/Scheduling Specialist February 2009-

February 2013

Diagnostic Center of Medicine

861 Coronado Center Drive, Suite 100

Henderson, NV 89052

M y responsibilities are, but not limited to:

Creating and adjusting physicians and/or testing schedules. Verifying and reconciling daily t ransactions, balance end

of day and prepare deposits.

I checked in/out patients, collected payment for services, answered incoming calls (multiple lines 5+); and scheduling,

cancelling, rescheduling patients. Inputting and submitting doctors orders for patients testing (MRI, CT scan, Nuclear

Medicine, U/S, TCD, EMG, EKG), then scheduling at various facilities, when prior authorization in known as NAR.

A ll others were prepared and submitted to prior authorizations for insurance approval, when needed. Calculating and

p reparing end of day closeout for deposit. Was in possession of all keys to the office and closed every night. I was

responsible to handle a variety of the office manager’s duties while she was on leave or out sick. Various other duties

such as the go to when supplies were in need, problem solving computer/printer/phone issues, and discrepancies in

patient’s bills. Also, diffusing patient complaints, such as their service, conduct of a technician, etc.

Checkout Associate/Cashier/Jewelry Associate November 2008-April 2009

Kmart

7501 W. Washington Avenue

Las Vegas, NV 89117

I opened the jewelry department as the store opened. Count in my cash drawer, open all display cases and unwrap

jewelry, open the safe and display the fine jewelry, put out or change pricing display tags, and count inventory. As part

of the jewelry department, I was also responsible for the make-up, hand bags, scarves and outer wear department.

P rice-tag, display and re-stock theses areas as well. I sold, and up sold customers on their jewelry purchases, collect

payments and set up layaway agreements.

When working checkout, I rang up customer purchases, collect payment and issued change. I signed up customers for

Sear’s credit cards, email offers and promotions. Stocked and re-stocked front end merchandise and kept the area

neat, clean and tidy.

Independent PartyLite Consultant March 2004-December

2009

Home-Based

Las Vegas, NV 89145

Home-based business selling home décor, candles, fragrances, and body care. I was responsible for myself and my

success. I organized and scheduled in-home parties at various different homes, offices, and organizations for friends,

family, and referrals. Collecting payments and distributing orders upon arrival was just a small portion of running

t his business. Other areas included customer service calls, booking calls, and team building calls to recruit new

consultants to grow a team and expand my income and help other supplement theirs. With this I scheduled and

conducted team meetings to enrich the understanding of the product, build comradery, and learn techniques from

others. I attended networking and career building seminars; both locally and in different states across the U.S.

I CS Home School-Chicago, I L H igh School, grades 9-12

Graduated 1996

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