Technical Support Management
Resume:
Bryan Tobin
**th Place
*********@*****.*** Los Angeles,
CA 90047
Seeking Position As:
IT Management/Technical Support Specialist
Extremely determined, outgoing, and passionate Management Professional has
more than 20 years of combined experience in the United States Navy as well
as providing administrative and operations leadership and assistance in IT
support services. Reliable candidate is actively looking for a challenging
position in IT management or in technical support, ideally with a dynamic
and progressive organizational leader. Exceptional communication and
interpersonal skills make the candidate successful in seamlessly working
with clients, staff, and other professionals in various areas across
different job levels. Dedicated professional demonstrates key abilities in
leadership, project management, client relations, technical support,
troubleshooting, planning, analysis, communication, organization, training,
and problem solving. Effectively contributes towards organizational
success, leads cross-functional teams by example, professionally deals with
increased challenges and responsibilities, and performs extremely well
under pressure.
( Excellent Leadership & Management Skills ( Adept in Organization &
Multitasking
( Proficient in Interpersonal Relations ( Task & Detail-Oriented
Team Builder
( Skillful Communicator & Scheduler ( Resourceful & Creative
Problem Solver
Professional Experience
McDermott, Will & Emery, LLP Jan 1997 -
Mar 2013
IT Manager
Los Angeles, CA
< Directed and coordinated network rewiring, new IP phone system and video
conferencing unit setups, as well as desktop and printer movement and
relocation.
< Managed and supervised a staff of 4 including the IT Trainer, implemented
help desk solutions, and supported and handled a network of over 200 end
users.
< Prepared and submitted comprehensive reports to the Office Administrator;
consulted with attorneys and staff on project requirements and problem
resolution.
< Suggested new technologies and products for the overall network
environment; maintained the Lucent Definity phone system and Intuity
Audix voicemail system.
< Administered Microsoft Office Suite, network printing environment, and
Lotus Notes Mail configurations; created solutions and specifications to
satisfy user needs.
< Facilitated desktop upgrades from Windows 98 to Windows XP Professional
to Windows 7, and from Microsoft Office 2000 to XP Professional to 2003
Professional.
< Assumed responsibility for performing user access maintenance which
included the creation and removal of user accounts within the Microsoft
Active Directory.
< Maintained local group permissions according to policies and procedures;
managed network security groups and user access rights to the folder
directory.
< Communicated regularly with users to follow-up and ensure satisfaction
with services provided; reported serious network issues, outages, and
problems.
< Established new phone accounts and voicemail for both new and existing
users; troubleshoot and repaired computer desktops as required/needed.
Other Work Experience
United States Navy Aug 1992 -
Aug 1996
Interior Communications Electrician Third Class, USS Enterprise (CVN-65)
Norfolk, VA
Training & Technical Skills
Microsoft Windows OS (XP, 7) ( Microsoft Windows Server Environments
Cisco IP Phones Administration ( Avaya (VoIP, PBX) ( Windows Networks
(2003, 2008) Administration ( HP Printers Repair and Configuration (
Wireless
Set-up, Image, and Virus Repair ( Motherboards, Memory, Fans, Wi-Fi
Replacement ( Desktop and Laptop Computers (Dell, HP, IBM, Lenovo)
Professional Certifications and Licenses: A+ Certification ( C+ Networking
Certification
Training: Avaya Definity Phone Administration, 1999
Awards: Multiple Awards for Excellent Service, United States Navy
References Gladly Provided Upon Request
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