Administrative Assistant Customer Service

Daleana Hernandez

***** ** **** ******* **** C

Miami, FL 33186

305-***-****

e-mail: *************@*****.***

OBJECTIVE: To obtain a position with a progressive corporation where I may

utilize my abilities and experience to our mutual

benefit.

WORKING EXPERIENCE:

09/2007 - 2/2012 AMERICAN MEDICAL RESPONSE

Human Resources Representative

. Pre-Employment Preparation

. Process Background Verifications

. Process New Hires

. Enter employee data in HR Oracle

. Create/Maintain employee files

Clinical Education Services Coordinator

. Verification and Maintenance of valid credentials

for 100+ field personnel

. Create and Maintain files

. Coordinate classes for BLS Drivers/EMTs/Paramedics

. Other projects as assigned

Worker's Compensation Coordinator

. Enter flash reports into STARS

. Create and Maintain files for Miami-Dade, Key

West, Operations

. Follow up to keep accurate information on claims

07/00 - 09/2007 SUNRISE COMMUNITY, INC.

Human Resources Regional Representative

. Reconciliation of insurance accounts

. Workman's Compensation Claims

. Pre-Employment Preparation

. Enter employee data in HRIS

. Process Background verifications

. Process New Hires/Terminations

. Process Verification of Employment

. Monitor FMLA, LOA cases

. Create/Maintain employee files

10/98 - 03/00 JAIR ELECTRONICS

Administrative Assistant

. General Office Duties

. Switchboard

. A/R, Collection Department

. Purchasing

10/97 - 04/98 ISACO INTERNATIONAL INC.

Administrative Assistant

. Data Entry

. Invoicing

02/94 - 09/97 PHARMED GROUP

Administrative Assistant

. Invoicing

. Customer Service

. Data Entry

SPECIAL SKILLS: Bilingual

COMPUTER SKILLS: Oracle, MS Word, MS Excel, MS Outlook, Kronos, Abra Suite,

HRIS, AS400, Typing 45 wpm.

References available upon request

Contact this candidate