Six Sigma Master Black Belt

DEBBIE REIDY

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PH 718-***-****

E-MAIL: ************@*****.***, LINKED IN S ITE: HTTP://WWW.LINKEDIN.COM/IN/DEBBIELIVINGSTON

WORK HISTORY

Director of Operations Analysis, Hachette Book Group, NY, NY (4/13- present)

Lead process improvement projects across Sales, Operations, Finance, and Marketing functions through successful implementation and sustained performance.

Provide insight and guidance as to financial conditions of projects and budgets. Create process maps, determine profitability drivers, gap analysis, and action

plans to automate or develop capacity planning. Ensure adherence of implementations to control policies and practices for contracts, engagements, and other

financial arrangements of projects. Manage up 3-10 projects at a time and develop on-going project pipeline. Recently completed an order entry project yielding

a reduction in process steps of 60% and cycle time by 33%.

VP Performance Excellence, TransCare Corporation, Brooklyn, NY (2/10- 4/13)

Worked with senior management to deploy Lean Six Sigma (LSS) methodologies within all levels and regions of the organization. Assessed current processes

and identify improvement opportunities then selected, scoped, and prioritized projects that maximized value for the business. Developed talented candidates to

become LSS practitioners; (6) Black Belts and (~80) Green Belts. Created and managed dashboards displaying Key Performance Indicators for Billing,

Paratransit Division, and company-wide project status. Worked with CFO to drive financial results, developing the Corporate Strategic Plan, optimizing the

Transit Division bid process, and involved in budgeting and planning processes. Managed teams that improved billing process efficiencies creating increased

cash flow of >$2M, reduced overtime >$250K savings, and improved vehicle turn-out >$250K cost reduction. Developed partnerships with area hospitals and

healthcare networks to improve their internal efficiencies and improve Quality of Care. Participated on and led teams to improve patient turn and transition

process.

Quality Improvement Manager/ Master Black Belt, TransCare Corporation, Brooklyn, NY (6/09 – 2/10)

Trained and implemented Six Sigma and Lean methodologies across NY ADA Paratransit operations. Developed Continuous Improvement structure, identified

opportunities for improvement, and a process for project evaluation and selection. Identified leading and lagging key performance indicators and displayed in

real-time through dashboard.

Senior Business Analyst/Master Black Belt, Process Engineering, New York Times Company, NY, NY (2/07-3/09)

Managed teams to implement savings of $150 million annually by 2010 across all divisions- the Newspaper, Digital, New England Media Group, and 20 Regional

newspapers. Solutions included: standardization, consolidation, centralization, outsourcing, and off-shoring operations. By training and supporting Six Sigma

Black Belts throughout the corporation long term sustainability has been achieved. Sustainment was also realized through developing Performance Dashboards

for the Executive team, Sales teams, and Digital Departments. By identifying and communicating trends in volume and revenue across various markets, faster

and more informed decision-making is achieved.

Operational Efficiency Manager/Master Black Belt, New York Times Media Group, NY, NY (8/06-2/07)

Improved efficiencies in all departments of the New York Times Company and closed the gap between expenses and revenue growth, resulted in $11M in

savings. Optimized all financial functions (Cash Applications, Accounts Receivables, Collections, Remittance), reduced quality complaints (poor color

reproduction, omitted ads, omitted banners, poor registration, wrong ad ran, wrong position ran), improved storeroom operations at production facilities,

consolidated customer order fulfillment for print and digital buyers, and re-structured delivery routes.

Continuous Improvement Analyst/Master Black Belt, New York Times Newspaper, College Point, NY (3/03-8/06)

Managed and coached direct reports and setting the direction and vision for Continuous Improvement at the production facility. As an agent for change,

mentored and trained in Six Sigma Methodologies within the production department and various corporate departments, promoted a data-driven, measurement

based decision-making environment, select projects and set goals with management based on Hoshin planning strategies, and continuously evaluate the Six

Sigma program success, resolve issues, assess risk, and suggest and implement suggestions for improvement.

Collected, analyzed, and reported on data from testing or from an internal press monitoring system. Performed statistical analysis and provided descriptive

reports to upper management. Provided training to groups and individuals on Six Sigma and statistical methods and philosophy.

Color Analyst for Quality Assurance, Renner-Brown contractor for the New York Times, College Point, NY (11/02-3/04)

Verified color proofs to impositions, processed proofs, and maintained Black Magic software and HP proofers. Interacted with plate-room, color pre-press, and

composing to ensure correct and quality files were transmitted and printed. Supplied pressroom with highest quality proofs. Attended pre-shift meetings to

report any maintenance or press issues. Monitored press runs and worked with press operators to make adjustments, trouble-shoot, and ultimately obtain file

quality papers for reference. Handled customers’ complaints, provided shift reports, and followed-up on press issues until they were corrected. Performed press

tests involving pins (registration), paper, ink, and/or dampening solutions.

Independent Consultant, Rochester, NY (10/01-10/02)

Evaluated existing manufacturing, purchasing, and estimating processes, calculated effective Budgeted Hourly Rates and adjusted estimating, job ticket, and

purchasing programs. Wrote programs to mainstream these processes and allow the ability to enter and calculate manually or electronically throughout

facilities. These programs improved response and processing time for quotes and orders while providing an accurate reflection of costs.

Distributor Sales Supervisor and Representative, Allen-Bailey Tag & Label, Inc., Rochester, NY (11/97- 10/02)

Promoted and sold custom-made tags and labels, hand labelers, and fasteners for use in agricultural, automotive, industrial, hospitality, and retail markets.

Trained and supported large forms manufacturers’, brokers’, and dealers’ sales representatives to effectively sell these products. Set goals, objectives, and

budgets for department and individual sales representatives. Coordinated and supervised all daily operations, trade shows, and promotional mailings. Organized

and conducted estimated versus actual (EVA) meetings with production, estimators, and administration. Procured outside resources: dies, stock, attachments,

and handwork

Product Warranty Data Analyst, AC Delco Systems, Rochester, NY (6/94-1/95)

Developed graphic programs from warranty data to measure and track performance of engine and car body products fro General Motors. Extensive use of SAS

(Statistical Analysis System), Excel, and PowerPoint.

Marketing Manager, American Custom Exteriors, Rochester, NY (6/94-4/95)

Managed marketing budget, planned promotions, and tracked ROI and cost per acquisition for all product lines. Performed telemarketing and designed ad

layouts.

EDUCATION

Advanced Certificate in Statistical Methods of Product and Process Control, Rochester Institute of Technology, 2/14

Courses include: Statistical Process Control, Regressions Analysis I and II, Design of Experiments I and II

Master of Science, Graphic Arts Systems, Rochester Institute of Technology

Bachelor of Science, Marketing with Minor in Applied Statistics

CERTIFICATION RECEIVED

Six Sigma Master Black Belt Certification (4/04)

Six Sigma Black Belt Certification (6/03)

Six Sigma Green Belt Certification (2/03)

TRAINING

Conducted: Six Sigma Black Belt and Green Belt Classes. Additional Classes:

o Basic Statistics and Graphical Representation of Data

o Value Stream Mapping

o Lean Manufacturing

Attended:

o Project Management Day Course, Negotiating Skills, Salesforce.com user training, Administrative Hyperion Financial Management (HFM) System

training, Good to Great, Effective Communication Skills, Train the Trainer, Penn State Lean Six Sigma Seminars, Presentation Skills Training,

“Introduction to Minitab”, “Basic Statistical Tools”, “Statistical Quality Analysis”, and “Minitab Advanced Topics” through Online Consulting

COMPUTER SKILLS

Software: Microsoft (Word, Excel, PowerPoint, Access, Project, MS Query), Hyperion Financial Systems (HFM), Lotus, QuarkXPress,

Photoshop, InDesign, SPSS/X, SAS, JMP SAS, Minitab, iGraphix (Process Mapping and Simulation Software), Visio

Operating Systems: IBM Compatible, Windows, MacO’s.

INTERESTS AND ACTIVITIES

Volunteer through NY Cares, Ronald McDonald House, Avon Foundation Breast Cancer Crusade, Hance Family Foundation

Co-Worker for Life through the Sisters of Life, Stamford CT

Student in Brooklyn-Queens Pastoral Institute Lay Ministry Formation Program

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