Sales Project
Resume:
MARY SCAGNELLI
******@*********.***
Conyers, GA 30094
linkedin.com/in/maryscagnelli1
Successful Continuous Improvement professional with extensive background in project management, process
improvement, business operations, training and measurement. Demonstrated ability to align operations with
organizational goals and achieve measurable results. Solid experience in Financial, Retail, Manufacturing
and Construction industries, as well as large and small business environments.
CORE COMPETENCIES
Six Sigma Black Belt
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Process Improvement
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Program Implementation
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Cross-functional Project
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Management Needs Assessment
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Business Operations
• Requirements Definition
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Training and Development
• Change Management
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Analysis / Reporting
• Issue Resolution
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PROFESSIONAL EXPERIENCE
BORAL BUILDING PRODUCTS Covington, GA 2007 – 2013
Sales Administration / Customer Support Specialist
Provided cross-functional project, reporting, training and program implementation support, ensuring
completion within defined time, cost and service parameters. Administered pricing and contracts for South
Region Sales.
Streamlined the contract revision and order management processes
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Led LEAN project team focused on improving / standardizing the pricing publication process
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Developed custom reports, analyzed performance, identified opportunities
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Supported implementation of regional and corporate initiatives, including LEAN, Sales &
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Marketing Excellence, One Boral
Implemented / managed new customer reward program
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Designed / maintained price lists, forms and reference material
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Monitored invoiced pricing for accuracy, variance and margins
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MARELLI, INC. Omaha, NE 1999 – 2008
Co-Owner, Manager
Launched retail business, managed strategic planning and operations.
Managed all business functions, including purchasing, sales, inventory, budgeting, financials,
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marketing, client relations, hiring and training
Defined / implemented / assessed business processes and initiatives
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Analyzed sales and operational performance, implemented improvements as needed
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Directed studio production and classes
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FIRST DATA CORPORATION Omaha, NE 1990 – 1999
Director, Process Improvement
Worked with over 100 project teams across 7 business units nationwide, yielding more than 4 million dollars
in expense reduction and revenue enhancement. Led strategic initiatives focused on process improvement,
client satisfaction, performance measurement and cost reduction.
Implemented Total Quality Management and GE Six Sigma methodologies; trained, coached and
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facilitated the use of newly introduced process management tools
Led cross-functional project teams with diverse roles and expertise, improving processes
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involving Client Services, Operations, Systems and Technical Services, Product Development,
Procurement and Facilities Management, as well as Clients and External Suppliers
Consulted with Division Quality Councils, comprised of senior leaders in each business unit,
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facilitating key indicator measurement, client surveys, improvement initiatives and sponsorship of
project teams
Partnered with managers to develop effective process measures and analyze performance
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Designed and facilitated client symposium on best practices in service delivery and needs
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assessment
MARY SCAGNELLI PAGE 2 OF 2
ADDITIONAL RELEVANT EXPERIENCE
UNITED BANK OF ARIZONA
Process Analyst
Original member of a new department which developed and implemented a bank-wide work measurement
and improvement initiative.
Conducted detailed analysis of process, including time / motion studies, process flowcharts and
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data collection
Developed and implemented standard work procedures
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Tracked / monitored performance, identified issues and additional improvement opportunities
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Provided monthly and special reports on all completed processes
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Projects included Bank Card Collections, Consumer Loan Processing
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Training and Development Specialist
Developed, presented and evaluated classes and special workshops, ranging from a few hours to eleven days.
Improved Methods and Procedures – presented overview material to management and staff,
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provided in-depth training to those involved in projects
New Teller Class – hired, trained and assigned new hires for teller positions
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Other training included supervisory skills, conversion support and banking classes for the
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American Institute of Banking
PROJECT HIGHLIGHTS & ACHIEVEMENTS
Operations – Forms Delivery – redesigned process for just-in-time delivery of client-specific forms to
printing machines, resulting in:
reduced production delays and financial penalties for late statement cycling ($300,000 annual
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savings)
eliminated need for planned expansion of warehouse facility ($800,000 savings)
Client Services – Client Response Initiative – designed / implemented new call center for client questions /
problem resolution, resulting in:
shorter time to resolution for clients
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increased workflow efficiencies by utilizing subject matter experts in call center
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fewer resources required for client-dedicated teams focused on portfolio management and
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growth
Finance – Billing – implemented new billing / issue tracking system, resulting in:
reduced costs associated with research, dispute resolution and concessions ($200,000 annual
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savings)
improved cash flow with 40% reduction in past due invoices
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increased revenues from billing elements not previously captured ($350,000 annual increase)
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Human Resources – Recruiting – streamlined hiring process from candidate application through
screening and placement, resulting in savings of $600 per hire
Product Development – InfoSource – team of programming staff and clients redesigned product
development process, resulting in reduced cycle time and implementation costs for clients and company
($500,000 savings)
Logistics – Load Maximization – led project to review the product delivery process, increasing load
efficiencies by 12% and reducing average number of deliveries to same location by 19%
Sales – Pricing / Margin Retention – led value stream mapping team in redesign of the price publication
process. A solution set was identified to standardize tools and processes, while providing flexibility and
ease of use
EDUCATION & PROFESSIONAL DEVELOPMENT
BA Degree; Double major – Psychology; Speech and Dramatic Arts, Benedictine College, Atchison, KS
Post-Graduate Studies; 21 credit hours toward MBA; Arizona State University, Tempe, AZ
Six Sigma Black Belt, completed training at GE, Stamford, CT
Basic and Specialized Mediation, completed training with Nebraska Mediation Center, Omaha, NE
7 Habits of Highly Effective People, In-House Facilitator Certification, Omaha, NE
TECHNOLOGY SKILLS
MS Office; Oracle
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