Medical Customer Service

STACY FERRARA

**** **** *** ****.

Tamarac, FL **321

Home- 954-***-****

Cell- 954-***-****

E-Mail: ********@***.***

OBJECTIVE: To broaden and utilize my skills in a rewarding and challenging position.

EXPERIENCE:

1/12 – 9/13 Fann & Petruccelli, P.A., Fort Lauderdale, FL Legal Secretary-Overflow for Team

Responsibilities Included: Processing, copying, scanning and routing of medical records, typing and

transcription of reports, deposition summaries, mediation summaries, ILEs, pleadings and correspondence

for attorneys, processing of deposition transcripts, hearing transcripts and unsworn statements, sending

out deposition transcripts and exhibits to medical experts as well as sending out deposition transcripts to

clients, downloading of medical records, depositions, exhibits and hearings from CDs, e-mailing and

phone contact with court reporters, interoffice e-mailing, typing of Routing Sheets for whole team, and

billing for a medical malpractice insurance defense firm.

WORKED TEMP.

3/11-5/11 South Florida Guardianship Program, Inc., Sunrise, FL Bookkeeper

Responsibilities Included: Billing/Accts. Receivable/Time Entry/Data Entry

12/08-5/10 Barnett & Lerner, P.A., Ft. Lauderdale, FL Legal Administrative Support

Responsibilities Included: Legal transcription and typing of correspondence, pleadings, discovery,

representation letters, settlement documents, Demand Letters, Complaints, Closing Argument Briefs,

Verified Petitions, Itemization of Hours and Costs; time entry, opening up new cases and data entry for a

personal injury/workers compensation/longshoreman law firm.

4/05-12/08 Bernstein, Chackman & Liss, P.A., Hollywood, FL Legal Administrative Support

Responsibilities Included: Head of transcription, logging tape jobs into log book, typing and

transcription of Phase and Case Assessment Reports, Answers to Complaints, Status Reports, Deposition

Summaries, Attorney Outlines, pleadings, discovery, subpoenas, memos, medical summaries, medical

chronologies, operative reports, and correspondence for an insurance defense firm.

12/03-3/05 Peterson Bernard-Attorneys at Law, Ft. Lauderdale, FL Legal/Medical Word Processor

Responsibilities Included: Transcription and typing of legal and medical documentation. Legal

consisted of typing of Deposition Summaries, Deposition Annotations, Conferences, Attorney Outlines,

Case Assessment Reports, pleadings, subpoenas and correspondence. Medical consisted of transcription

dictated by nurse paralegals of medical chronologies, medical summary letters, medical provider charts,

operative reports and correspondence for a medical malpractice/personal injury insurance defense firm.

PART-TIME

8/02-8/03 Lestrange Orthopedics, Pompano Beach, FL Medical Transcriptionist

Lighthouse Orthopaedic Assoc., Lighthouse Point, FL Medical Transcriptionist

Responsibilities Included: Transcription and typing of medical history and physical examination

reports, discharge summaries, operative/surgical reports and notes, consultation reports, diagnostic-

imaging studies, progress notes, and correspondence.

SKILLS: Programs: Microsoft Word/Excel, WordPerfect 12, Microsoft Works, Time Matters, Perfect

Practice, Timeslips by Sage, Quickbooks, Amicus, Juris, and Olympus Digital Dictation System.

Knowledge: Accounts Receivable/Payable, Billing, Time Entry, Data Entry, Scheduling, Typing,

Legal-Medical-Insurance Adjusting Transcription, Training New Employees, Processing Medical

Records, Reception, Phone work/Customer Service, E-mailing and Internet Research, Faxing,

Scanning, Photocopying, Filing, and General Office Duties.

EDUCATION:

1/02-7/02 CAI Transcription, Inc., Barnegat, NJ Medical Transcription Course

9/79-6/80 Drake Business School, Flushing, NY Stenographer Course

9/76-6/79 Jamaica High School, Jamaica, NY

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