Customer Service Sales

MIRIAM I. RONDA PACHECO

Hacienda San José Plaza Carioca 262

Caguas, P.R. 00727

Tel. 787-***-****

Email: ****************@*****.***

OBJECTIVE

To obtain a position in a leading corporation that will allow me to use my skills for their benefit

while allowing for my personal and professional growth by constantly providing new challenges

and knowledge.

EXPERIENCE

2013–Present Visional Technology LLC

Office Administrator

• Responsible for processing quotes, purchase orders, shipping and receiving at an

engineering services company that offers metrology products and services

including automation, inspections soluctions, equipment, software validation,

calibration and systems integration on the medical devices, bio/pharma and

manufacturing industries.

• Coordinate service orders and ensure are provided before the deadlines.

• Manage and oversees the financial and accounting matters of the company such as

accounts payable, accounts receivable and payroll.

• Manage and update the Standard Operating Procedures (SOP's) and Quality

Master Plan.

• Manage all communications between the company staff, suppliers and customers.

• Provide support on a daily basis to ensure customer satisfaction.

2005-2013 Los Campeones Hair Styling Salon Unisex

Owner & Administrator

• Manages and oversees the salon.

• Responsible of providing, maintaining and reviewing customer service standards

to ensure customer satisfaction.

• Established new processes, compensation system and organizational structure to

support an effective business development.

• Responsible for the processing of purchase orders to maintain accurate inventory

levels.

• Manage and oversees the financial and accounting matters of the company such as

accounts payable, accounts receivable and payroll.

1997-2005 Toyota de Puerto Rico Corp

Finance, Administration and Marketing Departments

• Allocation Specialist: Establish and maintain sales volume, product mix and sales

price by keeping current and forecast demand, changing trends, economic

indicators and competitors. Order and maintain car inventory levels for the

dealers, help the department with surveys and reports. Attend meetings with

dealers. Responsible for the execution and results of sales plans. Maintain records

for the vessels that transport the cars.

• Buyer: Develop and initiate forecast data into current planning to support business

goals and operational objectives including productivity, inventory and customer

service levels. Responsible for processing quotes, purchase orders, shipping and

receiving. Maintain accurate inventory levels.

• Administrative Assistant: Perform administrative activities such letters,

reports and presentations in Word, Excel and Power Point. Answer calls; keep

the director’s agenda, coordinates meetings, review file material to keep track

of projects and sort by priority. Receive, sort and distribute incoming and

outgoing mail. Keep contact with customers and employees.

1994-1996 Chili’s Grill & Bar

Manager

• Ensure that restaurant operates efficiently and profitably.

• Responsible for the restaurant performance as well as maintain high standards of

food, quality control, hygiene, service, health and safety.

• Prepare reports at the end of the shifts including staff control, food control and

sales.

• Coordinate the entire operation of the restaurant during scheduled shifts.

• Recruit, train and motivate the staff.

• Check stock levels and maintain accurate inventory levels.

EDUCATION

• Metropolitan University

• Bachelor in Business Administration – Marketing (graduated Magna Cum

Laude)

• University of Puerto Rico, Rio Piedras

• Business Administration

SKILLS

• Excellent communication and strong interpersonal skills

• Self starter, team worker and highly motivated

• Leadership, analytical and problem solving skills

• Fully bilingual (English – Spanish)

• Customer service oriented

Contact this candidate