Administrative Assistant Customer Service

CARLA Y WALLACE

**** ****** ****, *********, ******** 21244 H: 301-***-****

Summary

To obtain a position in the File Clerk Environment. Committed and motivated File Clerk with exceptional

customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Highlights

Time management Insurance processing

Results-oriented Filing and data archiving

Excellent communication skills Excel spreadsheets

Pleasant demeanor Insurance eligibility verifications

Multi-line phone proficiency Dedicated team player

Critical thinker Self-starter

Microsoft Office Staff motivation

Deadline-oriented Insurance processing

Accomplishments

I have received my Diploma in Pharmacy Tech in 2007-2010

Experience

HouseKeeper 03/2013 to 07/2013

Brown Motel

Detail oriented Cleaned rooms in 3 hours or more Vacuumed floors and carpets Dust furniture Cleaned

Bathrooms and kitchen, living room, and dining room.

Cleaned rooms to the satisfaction of all clients.

Managed a 30-room full-service Motel.

Processed guest payments for room charges, food and beverage charges and phone charges.

Greeted and registered guests and issued room keys.

Delivered requested items to the guests' rooms.

Processed credit card transactions during the checkout process.

Greeted all guests in a courteous and professional manner.

File clerk/ Post office Asst 09/2006 to 01/2007

Manpower

Performed general clerical functions inclusive of Filing and Data entry.

Performed general administrative assistant duties inclusive of Filing and Typing.

Help deliver posted mail to the main post office. 08/2001 to 09/2006

Document Control Specialist

American Red Cross Baltimore, Maryland

Ensure all regulatory documents are distributed to the proper management staff in a timely fashion.

Maintain official file of regulated documents consisting of current BSDs and SOPs, compliance

Statements.

Maintain document control databases that enable tracking of regulated documents.

Coordinate document control of current regulated documents.

Clerk 10/1998 to 09/2001

EDSA Baltimore, Maryland

Perform general clerical functions inclusive of Filing, Pre-screening claims, Data entry, and

Processing mail.

Perform general receptionist duties. 12/1997 to 10/1998

Temporary Clerk, Receptionist, and administrative

Priority One Temporary Agency Baltimore, Maryland

Performed general clerical functions inclusive of Filing and Data entry Performed general receptionist

Duties Performed general administrative assistant duties inclusive of Filing and Typing

Education

Diploma June, 1994

Lake Clifton / Eastern High School Baltimore, MD

Diploma: Accounting December, 1997

Woodstock Job Corps Center Woodstock, MD

University of Phoenix Phoenix, AZ

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