Administrative Assistant Customer Service

JANE ZERAVSKY

*** **** *** ******

Alburtis, Pa. 18011

Home: 610-***-****

Email: *********@***.***

SKILLS/ATTRIBUTES:

• Advanced word processing, spreadsheet and presentation, graphics skills utilizing Microsoft

Office, Lotus, Microsoft Publisher, SAP and Coral Office.

• Ability to perform diverse tasks which include answering and screening telephone calls, faxes,

mail, preparing correspondence, coordinating conferences, monitoring expenditures, arranging

meetings, order supplies and preparing presentations.

• Preparing drawings for new products, completing necessary paperwork for manufacturing

production runs, maintain production logs, perform inventory, check costing on products, and

order supplies.

• Knowledge of Dental Billing, Coding, front office procedures and Filing.

EMPLOYMENT HISTORY:

Jacobson 3/2013 to 6/2013

Shipping & Receiving Clerk

• Handling inbound and outbound drivers.

• Emailing and faxing customers information.

• Filing and coping of information.

• Updating Spread Sheets and getting audit sheets ready for fork lift operators.

Northbound 05/2012 to 12/2012

Air Products Inc. Data Clerk

• Handling invoices, checks to be scanned into the system.

• Organizing mail to be scanned on the PC.

• Scanning from Cloud system to SAP for other departments.

• Keeping track on a spread sheet some the information.

• Filing paper work that was scanned into the system.

Integrity Personnel 07/2007 to 11/2011

Kutztown University – Clerk Typist 2 / PMA Insurance – Data Entry Clerk

• Prepare information for scanning and input information into scanning.

• Input claimant’s information into data base.

• Lookup students’ information on Internet, file students’ information.

• Investigate students’ transcript information with Admissions.

• Input or look up information in the SAP program.

Sacred Heart Hospital 12/2002 to 12/2006

Dental Secretary

• Medical billing, coding, pre-authorization.

• Scheduling OR cases, hospital reports, payroll input.

• Front desk procedures (greeting, filing, scheduling, handling incoming and outgoing

phone calls, and answering questions).

• Upmost customer service.

Jane Zeravsky Page 2

Valtrain, Inc. 07/2001 to 11/2002

Administrative Assistant and internal network administrator

• Assist with quotes.

• Gather and set up new employee information, verify that all employees’ have signed all

required forms.

• Order any required equipment, phones, E-Z Pass, etc.

• Schedule and track all employees’ training.

• Register employees’ for seminars and or users groups.

• Enter charges into accounting system.

• Arrange travel including airline, train, car rental, and hotels for employees’.

• Track and enter employee reimbursed expenses.

• Create user accounts on the network and mail system.

Day-Timers, Inc. 10/1990 to 7/2001

Administrative Assistant for Product Administration & Costing 1991 to 2001

• Preparing drawings for new products, standard operating procedures, and work instructions on

how to assemble products.

• Develop training plans, objectives, and competency tests for tasks for employees in the

department.

• Enter finished product and costing information into the Product Information Data Base (PID).

• Point of contact in absence of department management.

• Arranging conferences, tracking work orders and production tickets, answering and screening

telephone calls, faxes, and mail.

• Completing attendance forms, time sheets and work schedules for multiple departments.

• Setting up and handle all training processes.

Inventory Clerk/Machine Operator and Helper 10/1987 to

10/1990

• Keep track of inventory coming and going from manufacturing in PID program.

• Help and operator machinery in manufacturing.

RELATED TRAINING

• Team Organizational Model

• Team Diversity

• “Apples and Oranges”

• Problem Solving

• Time Management

• “PID” Product Information Database for Costing

• Bindery Operation Leadership Training

• PRMS (6.5 EXTRA) Training

EDUCATION

• LCCC – Business Classes

• Network Technologies – Allentown Business School (Diploma 2000 to 2001)

• Administration Assistant – Allentown Business School (Diploma 1990 to 1991)

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