Customer Service Medical

Dawne S. Daniels

*** ******* ******, *** *, Newark, NJ 07112

Home: 973-***-****

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OBJECTIVE:

To be an asset within an establishment that will allow me the opportunity

to utilize my skills.

EDUCATION:

Drake College of Business, Newark, NJ

Medical Office Technology, 2010

. Medical Terminology Phlebotomy Medical Billing and

Coding

. Electrocardiography Clinical Medical Assisting Medical

Office Management

. Introduction to Windows Computer Keyboarding

PROFESSIONAL EXPERIENCE

Advance Pain (Externship) Union,

NJ

Medical Assistant 10/09-

12/09

. Escorted patients to and from exam rooms, physician offices, and

treatment room as appropriate.

. Recorded patient data prior to each physician visit, including but not

limited to, vital signs, height, weight, allergies, and medication

changes.

. Obtained all necessary patient records as required by physician and

verified presence of consent prior to treatment or procedures.

. Assisted with delegated patient education activities including but not

limited to distributing education literature, etc.

. Obtained blood specimens from peripheral sites as needed and in

accordance with OSHA and universal precautions.

. Scheduled patient tests, procedures and appointments to follow-up on

test results, as applicable.

. Performed other administrative duties, i.e. typing, filing, faxing,

reception, etc, as requested by supervisor or physician.

. Displayed excellent verbal and written communication skills.

. Recorded patients' medical history, vital statistics and information

such as test results in medical records.

Diversified/Kelly Services

Fairfield, NJ

Data Entry Operator

09/10-09/12

. Verify eligibility, calculate and process claims

. Perform research as necessary to resolve issues

. Draft written responses to correspondence

. Interact with other processors, Quality Review personnel and

Management

. Indexing standard claim forms according to current business

requirements

. Recording data for outbound correspondence letters

. Ability to perform QA on images and pre-export audit of documents

. Manipulate client data entry applications on a single work station

. Maintain the required production/ quality requirements and work

increase output above the goal amount

Co Worx Staffing Paramus, NJ

Customer Service Associate 03/08-

06/09

. Conferred with customer in person to receive orders for installation,

turn-on, discontinuance, or change in service.

. Entered orders, filed, shipping and receiving, and efficiently

resolved customer's inquiries.

First Cerebral Palsy of New Jersey

Belleville, NJ

Medication Aide

09/06-09/07

. Accurately prepared and administered prescribed oral medications

according to facility policy and scope of certification.

. Monitored resident condition, responded to medications, and documented

appropriately.

. Notified Charge Nurse of need for physician orders or resident

complications.

. Attended in-services offered by the staff meetings.

SKILLS:

Quick learner, detailed and goal oriented, excellent communication skills

(written and verbal), self-motivated, handle customer's complaints

accordingly

REFERNCES FURNISHED UPON REQUEST

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