Customer Service Administrative Assistant

NEOSHA LAWRENCE

**** ****** ***** ****, #*** Heathrow, FL 32746 Home: 407-***-**** ************@*****.***

RECEPTIONIST/ADMINISTRATIVE ASSISTANT

Customer Service Expert * MS Office "Power User" * Adept Written/Verbal Communicator

KEY SKILLS

Office Skills: Telephone & Front Desk Reception, Customer Service, Filing, Database, Executive & Administrative Support, Complaint

Handling, Data Entry, Faxing, Copying

Computer Skills: Word, Excel, PowerPoint, Microsoft Office

PROFESSIONAL EXPERIENCE

JLDC Designs (Orlando, FL), Receptionist, 3/08 to 06/13

• Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

• Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers researched

and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

• Led "cleanup" and files. Restored organization to personnel, operational records and accelerated processing and retrieval times.

• Consistently praised by management for the quality and timeliness, attention to detail, exemplary customer service delivery and team-player

attitude.

On The Border (Atlanta, GA), Server, 02/06 to 2/08

• Served as first point of contact for customers, served tables, and handled customer complaints. Answered phones, took orders and assisted

managers when necessary being prompts, courteous and knowledgeable with assistance.

EDUCATION

AMERICAN INTERCONTINENTAL UNIVERSITY

B.S. Criminal Justice Graduate (2014)

CPR Certified

JAMES MADISON HIGH SCHOOL

Diploma (2003) 3.8 GPA

References:

CEO of JLDC: Jason Lorick 407-***-****

Manager: Yashima Hunter 708-***-****

Executive Assistant: Farrah King 404-***-****

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