Customer Service Sales

Ayanna Barclay

** ***** *****

Brooklyn, NY. ****6

Cell 718-***-**** Email (*********@***.***)

OBJECTIVE: To obtain a position where I can utilize and enhance my skills and experience with an opportunity for

advancement and personal growth.

SUMMARY OF QUALIFICATIONS:

Strong Customer Service Skills

Great communication skill in handling customers concern

Good Communication and Interpersonal Skills

Computer Literate

PROFESSIONAL EXPERIENCE:

Macy’s, Brooklyn, NY 07/11- 04/13

Retail Sales Associates- Woman Shoe

• Demonstrate outstanding customer service

• Meet hourly selling and star rewards credit program

• Build quality customer relationships that result in increased sales and repeated business

Bally Sport Club, New York, NY 06/03 - 12/10

Receptionist/Front desk manager/Sales

• Managed heavy incoming calls by referring/directing calls, taking messages and answering various

inquiries.

• Logged in Interested prospective members through free trial membership.

• Process all new member contracts.

• Greet potential members and give escorted tours of the facility.

• Present bally total fitness memberships to potential new members.

• Proactively generate leads and sell new memberships including community outreach.

Barney’s New York, New York, NY 1/03 – 3/03

Customer Service/Staff wrapping (Source, New York, NY - Temp. Agency)

• Greeted and assisted customer inquiries.

• Assisted cashiers with wrapping

• Helped in keeping customers satisfy and loyal by making their visit/experience in Barney’s NY

memorable.

• Implemented customer service procedures and guidelines to achieve client satisfaction.

Universal Survey Center, New York, NY 11/02 – 1/03

Telephone Survey (Source, New York, NY - Temp. Agency)

• Conducted telephone survey to potential clients throughout New York City

Key Food Supermarket, Brooklyn, NY 7/00 – 10/02

Bookkeeper/Cashier

• Provided daily sales report to manager.

• Supervised and cashed out cashier’s cash draws.

• Handle all customers concerns.

• Performed cashier duties when needed.

EDUCATION:

Brooklyn college- in progress Xincon Technology School, New York, NY

Major: Health and Nutrition Science-B S Course: Microsoft Office Professional (Word,

Excel, Access and PowerPoint) - 2002

Brooklyn Educational Opportunity Center (B.E.O.C)

Course: General Equivalency Diploma (GED) – 2002

Special Skills/Interest: Traveling, Fitness, Communication, Honesty, and Team Chemistry.

REFERENCES FURNISHED UPON REQUEST

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