Customer Service Manager

Andrea Taylor

Professional Summary

Licensed Pharmacist in Texas who excels at teamwork, conflict resolution and making sound decisions under pressure.

Licenses

In good standing with the Board of Pharmacy.

Skill Highlights

Expert understanding of Medicare and Medicaid processes

22807 April Springs LN., katy, TEXAS 77494 Home: 281-***-**** - Cell: 832-***-**** : **********@*****.***

Professional Experience

Pharmacy Manager April 2000 to September 2013 Walgreen Co. - Richmond, TEXAS Entered new patient profiles and prescriptions into medication input software system.Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters.Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.Processed up to 400Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries. prescriptions on high volume days with 100% accuracy.

Education and Training

Bachelor of Science : Pharmacy, 1993 Texas Southern University - Houston, TX, USA ACPE, Community Pharmacists seminar

Strong background in FDA drug safety guidelines

Exceptional patient care and interaction

Excellent telephone etiquette

HIPAA trained

Counting and pouring expertise

Certified Immunizing Pharmacist in Texas.Patient counseling expert

Drug utilization review

Immunization certified

CPR certification

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