Customer Service Manager

Cornelia Mitchell

Property Manager

************@*****.*** - 909-***-****

To obtain an entry level position in Property Management with an established company that has opportunity

for growth and stability that will utilize and further develop my skills

WORK EXPERIENCE

Property Manager

Career Strageties - Indio, CA - December 2012 to August 2013

Planning, marketing, leasing, budgeting, fiscal management, maintenance supervision and administration

Preparation and administration of the communities operating budget, including control of monthly expenses.

Timely collection of rents and all moneys on site, and daily deposit and record keeping. Ensure that leases

are renewed on a timely basis. Process applications for apartments including pre-qualifications and selection.

Process evictions. Supervise the maintenance function, including scheduling and expenditures. Conduct

regular monthly safety meetings for all site employees and maintain safety meeting records. Conduct bi-annual

safety survey. Inspect (walk) the property on a regular basis and schedule improvements and repairs. Recruit,

hire, terminate, supervise and motivate all staff personnel to achieve the operational goals of management.

Identify training needs and recommend training to the Regional Vice President. Maintain required safety

records. Conduct regular monthly safety meetings for all site employees and maintain safety meeting records.

Perform counseling and performance evaluation for all employees on site. Ensure that employees wear

proper fitting, clean uniforms and report to work well-groomed. Ensure that all financial reporting, records and

paperwork is performed correctly and in a timely manner. Conduct market surveys, shop competition, constant

awareness of neighborhood market conditions. Develop and implement positive resident relations program for

property. Comply with all local, state and federal regulations as well as all company policies and procedures.

Timely reporting of any work related injuries to the workers' compensation insurance company. Timely reporting

of any property loss on liability related incident to the claims person in Lake Forest. Regular attendance on

the job Adherence to Company policies Demonstrating apartment to prospective residents (climbing stairs and

walking to the model) Inspecting (walking) move-ins and move-outs for damages.

Property Manager/Sr. Accountant

Southern California Investors - Temecula, CA - February 2010 to May 2012

Salary: $18.57 hourly

Handle all accounts payables, accounts receivables, recurring Charges, Move in/out,

journal entries, Collect and post rent, bank reconciliation, bank deposits, administer bill paying and approval

process, preparation of checks for all entities as approved, lease renewals, data entry, collections, book home

purchases, customer service, input payroll and manage payroll process, manage large vendor reconciliation,

coordinate correspondence with vendors regarding their bills, obtain bids from vendors, review general ledgers,

Tenant Approvals, complete end of the month closings, prepare rent statements, handle tenant calls and

oversee property management issues, prepare financial statements for commercial properties, start and stop

utilities on purchase and sold homes, QuickBooks,

excel, Microsoft outlook, Microsoft word, spreadsheets

On-Site Resident Manager

Investor's Realty & Property Management - Vista, CA - May 2007 to January 2010

Salary: 15.50 Hourly

Screened Tenants, accounts payables, accounts receivables, recurring Charges,

journal entries, posted rent, bank reconciliation, bank deposits, rental verifications, employment verifications,

billing, lease renewals, data entry, collections, pre-screened tenants, customer service, collected data, verified

income and general ledger, processed all checks and vouchers, financial calculations such as balances, credits

and discounts, records financial transactions and complies with federal, state and company procedures and

regulations, execute wire transfers, enter data in computer, and obtain credit report from reporting agencies,

Yardi Genesis and Peachtree software, QuickBooks

Assistant Manager

Lincoln Military Housing - Oceanside, CA - September 2005 to January 2007

Salary:14.50 Hourly

Leasing, move ins and outs, maintenance supervised, phones, customer service, sales, unit make-ready,

qualified tenants, office orders, tenant lease audits, showed available Units, notice to vacate, appointments,

data entry, violation letters, filed (A-Z) & (1-100), paid invoices, inventory, coordinate vendor appointments and

greeted guest, resolve tenant complaints, ship/receive, newsletters, employee rosters, weekly activity report,

move in packets, guest cards, resident relations, pre and final Inspections, work orders, tenant transfers,

pest control, assisted tenants with all concerns or complaints, coordinated community events and trained new

employees, Yardi Voyager software

EDUCATION

GED

Temecula Adult School - Temecula, CA

September 2002

ADDITIONAL INFORMATION

Skills

Outstanding Customer Service Skills Superior Customer Service Skills

Computer Proficient Excellent Telephone & MS Word Skills

Multitask Abilities Resourceful & Efficient Worker

Good Time Management Skills Enthusiastic Team Player

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