Customer Service Insurance
Resume:
Kimberly Arbuthnot
*** ******** ***** **, ****** City, MO 63390
********@*****.***
CUSTOMER SERVICE PROFESSIONAL
More than 25 years’ successful experience in customer service and support with
•
Profile recognized strengths in problem solving and trouble shooting, sales staff support, and
planning/implementing proactive procedures and systems to avoid problems in the
first place.
1. Possess solid math and computer skills.
2. Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft
Word.
3. Ability to train, motivate, and supervise customer service employees.
4. A team player, with a reputation of having fun while getting the job done.
5. Develop plan, conduct audits and variance analyses, process payroll and
payroll tax reports and filings, and maintain/update accurate inventories.
Won 14 consecutive top retail contests with the “ It’s a 10” personal care line.
•
Synopsis of Achievements
1. Had the highest retention rate of managers in my region for 8 consecutive
years.
2. Proactive planning led to notable increase in morale in all departments.
3. Created spreadsheets for the region I worked with that soon became a
company wide strategy .
Stuckey Chiropractic & Dynamic Life, O’Fallon, MO May, 2013
Employment
present
Chiropractic Assistant
1. Physical therapy assistant. Placing patients on
Intersegmental Traction, and / or muscle stimulation
machines.
1. Medical billing, insurance verification, speaking with
insurance companies to discuss chiropractic maintenance vs
wellness visits. Medicare and EHR compliancy,
2. Accounts payable and receivable. Entering insurance
payments via EOBs received. Reconciling patients accounts
to reflect patient responsibility after insurance has paid
(depending on either in or out of network)
3. Composing Financial Report of Findings depending on
insurance discovery.
4. X ray technician. Taking cervical, thoracic, or lumbar x rays
depending on what the Dr has ordered needs done.
Cropping, and sending digital x rays to our radiology
department at the end of the day.
5. Pulling together record requests needed for personal injury
cases, or workman’s comp cases either for insurance
companies or law offices.
6. All of this is done for two separate Drs. The Drs are in the
same office but have two separate businesses.
Liberty Tax Services, Wentzville, MO
Tax Specialist / Marketing Manager
2. Prepare clients tax returns for the 2012 tax season.
7. Business to business contacts to promote the new franchise,
year one in Wentzville.
8. Quickly and effectively solve customer challenges.
9. Maintain quality control/satisfaction records, constantly
seeking new ways to improve customer service.
10. Seasonal position for 2013, but will continue part time in
future tax seasons
Regis Corporation, Minneapolis, MN 2002 2012
Area Supervisor / Human Resource Partner
1. As an Area Supervisor I was in charge of 14 salons throughout
Missouri, Kansas, and Illinois.
2. Scheduling all salon staff to ensure optimum coverage during
heavier traffic times. Balancing vacation times, FMLA time
off, or staffing shortages. Personally covering in areas when
needed.
3. Recruiting personnel via presentations at job fairs, social
media, and outsourced materials.
4. Hiring staff members, training staff members, ensuring
excellent customer service was being provided with every
client, every time.
5. Inventory, Discipline, P&L balanced, ensure following of state
board guidelines, goal setting for salons, and individuals as
seen fit, meeting and/or exceeding my own territory goals as
set by the corporate office.
6. Was promoted to the newly formed HR department in July,
2012 I was then the Human Resource Partner for 72 salons,
and 7 District Leaders, this position required 3 weeks a month
nationwide travel a month and time away from my family, I
resigned my position in December of 2012 for this exact
reason.
Kaskaskia Jr College, Centralia, IL 1992
Education
Associate of Arts: Cosmetology
References Furnished Upon Request
Contact this candidate