Customer Service Technician

Annette H errera

**** ****** **** ***** #**

San Diego, C A 9 2123

M: 760-***-****

*******.*********@*****.***

S ummary

Results-driven, motivated program technician and administrative professional with over 22

years' experience providing diverse operations assistance in fast-paced environments.

Possess excellent organizational, time management, and customer relations skills. Open and

clear communicator at all levels with demonstrated business and strategic vision and

disciplined execution. Known for "going the extra mile."

Highlights/Skills

Project management Document control

Office administration Problem resolution

Database administration Report generation

Accomplishments

Provided weekly and monthly reports that enabled the department to achieve

excellent audit results.

Effectively processed and input bank drafts information to assist the accounting

department in accurate reconciliation.

Recognized by supervisor for being highly organized, reliable and a valuable

contributor to a team effort.

Experience

State of California Chula Vista, CA

April 1991

Program Technician 1

to

Ensured optimal administrative, customer service, and bookkeeping support for the

May 2013

company.

Managed document control by reviewing files, records, and other documents to

ensure accuracy.

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