Customer Service Quality Assurance

Yolanda Tam

**** **** ***** ***

San Jose, Ca 95148

Mobile: 408-***-****

Email: ************@*****.***

Objective: Seeking a Laboratory Assistant / Phlebotomy Technician position with an organization which will require me to utilize my

skills, abilities and experience to ensure the Laboratory’s success

Qualifications:

• •

Learns new skills quickly and willingly Proficient with Windows Operating

Systems 95/00/XP

• Works well independently or as a team

• Ms Word, Ms Outlook, Ms Excel, Ms

• PowerPoint, Internet Savvy, 50-60 wpm

Multi-task oriented, well organized

• Skillful and precise in performing

Venipuncture from all different age groups

• Enjoys working with diverse groups of

• Certified Phlebotomy Technician (CPT 1)

people

• Bilingual, fluent in English and Chinese

dialects (Cantonese and Mandarin)

Experience:

• 1.5 years hands on experience as a Lab Assistant and Phlebotomy Technician

• 01/2013 - 05/2013 North East Medical Services (NEMs) San Jose, CA

• 09/2012 – 10/2012 Palo Alto Medical Foundation Palo Alto, CA

Externship at PAMF Main Lab (Lower Level A – Lee Building)

• 01/2012 -10/2012 Institute for Business Technology (IBT) Santa Clara, CA

Skills:

•

• Outstanding customer service and patient care.

• Greeting and assisting patients and visitors upon entry into the lab.

• Advanced secretarial duties including answering telephone inquiries, message taking, scheduling patients,

checking insurance authorizations for patients, receiving and making phone calls, filing, ordering, typing,

organizing patient info, billing entry, charting on patients progress, creating and editing employee work schedules.

• Receives lab orders and input data on computer

• Prepared and conferred with patients to obtain information for laboratory records, explained procedures and

addressed patients concerns. Maintaining and keeping patient’s files and records confidential.

• Assisted the manager with setting up scheduled lab equipments and supplies.

• Assisted the clinical laboratory staff to analyze specimens

• Collects and processes lab specimens for tests ordered.

• Proficiency in blood collection by venipuncture and capillary technique from patients of all age groups.

• Handled blood testing, blood typing, urinalysis, centrifuging blood specimens, aliquoting blood and urine for

processing.

• Performed laboratory computer operations for processing specimens.

• Prepared specimens for distributions and send out specimens to different reference labs as needed.

• Prepared blood smears and stains for urine micro slides

• Processed STAT and timed orders; GTT, paternity collection, 24 hour urine and urine drug screen

collections

• Comprehensive understanding of compliance and safety.

• Knowledge of CLIA waived laboratory tests performed under supervision of the lab supervisor

• Quality Assurance Methods and Proficiency Testing

• Thorough understanding of sterilization techniques and handling of harmful materials

• Managed to keep the lab equipment running properly and laboratory clean as needed.

Education:

Institute for Business Technology (IBT) - CPT 1 Santa Clara, CA 01/2012 – 10/2012

Boston Reed College - Clinical Medical Assistant Milpitas, CA 01/2011 – 06/2011

Evergreen Valley College - Registered Nursing Program San Jose, CA 2005 – 2010

Piedmont Hills High School – HS Diploma San Jose, CA 2001 – 2005

Employment:

Laboratory Assistant North East Medical Services (NEMs) San Jose, CA 01/2013 – 05/2013

References upon request.

Contact this candidate