Customer Service Representative

Kimberly Jill Perez

**** ******* *****

San Diego, CA

Phone: 619-***-****

Email: ********@*****.***

Customer Service Representative

OBJECTIVE

To obtain a customer service position that offers me a constructive work place for communicating and

interacting with customers and people.

EDUCATION

SouthWestern College, Chula Vista, CA 2009-2011

Communication Major

California State University, Los Angeles, CA 2007-2009

Communication Major

Otay Ranch High School, Chula Vista, CA 2003-2007

High School Diploma

SUMMARY

A high energy self-motivated professional who takes initiative to ensure the task is done correctly the first

time, and ableto wear several hats at one time and remain calm in a fast-paced environment. Excellent

communications skills, interacts effectively at all levels and with people from diverse backgrounds in both

English and Spanish.

SKILLS

• Highly organized and dedicated, with positive attitude.

• Resourceful; skilled in analyzing and solving problems.

• Good written, verbal, and interpersonal communications.

• Ability to prioritize; complete multiple tasks under stressful situations.

• Bilingual skills in English and Spanish (read, write, speak, and translate).

• PC Proficient; MS Word, MS Excel, MS Power Point, CRM (customer relations management)

software,and Internet navigation.

WORK EXPERIENCE

Fusion Intelligence, Corp

BilingualCustomer Service Representative June/2012-May/2013

• Provided bilingual customer service inbound and outbound calls.

Email questioners based on customer’s requests.

• English/Spanish Representative day and night shifts and contributed on weekends.

• Performed research analysis based on customer requests and provided feedback.

• Delivered customer service on time.

• Provided guidance and leadership to other team members during high call volume.

Accredited Legal Services Chula Vista, CA May/2010-April/2012

Bi-Lingual Legal Assistant

• Receive and place phone calls.

• Schedule and make appointments.

• Make photocopies of correspondence, legal and confidential documents, and other printed matter.

• Organize and maintain documents,legal case files.

• Attend legal conferences, such as client interviews, and comprehensive documentation.

• Assist in the preparation of legal contracts, leases and other legal papers of a routine nature.

DIROD, INC.San Diego, CA January/ 2007- January/2010

Bi-Lingual Sales and Service Representative

• Responsible for generating new clients.

• Effectively communicated and represented clients.

• Handling customers request for services negotiation and trouble call resolution.

• Coordinating repair orders and billing with the ability to work with short notice or time frame in

order to meet deadlines.

• Adjustedto different learning styles, good knowledge and understanding of vital changes based on

company needs.

WORKSHOPS

State Leadership Workshop- NSLC Leadership,UC – Berkeley, CA, 2006.

During this 5-dayLeadership Workshop development program I had the opportunity to participate in a variety

of meaningful Leadership exercises and simulations which I explored the nature of leadership and the skills

that define the great leaders of our time.

COMMUNITY WORK

Monte Carmelo Church

Youth Leader, 2005 - 2006

REFERENCES

Available upon request.

Contact this candidate