Customer Service Supply Chain
Resume:
Kevin J. Ball
Marlborough, MA 01752
Home:508-***-****
*******@*******.***
CAPABILITIES:
Global Planning Statistics/Data Logistics/Distribut Database Operations
Analysis ion
Reverse Logistics Process ISO 9000/TQM/Deming Linear Programming
Re-engineering
Project Management Master of Simulation/Modeling Network
Science/IEOR Optimization
EXPERIENCE:
Invensys (Contractor/CDI)
\Material Analyst - Sept 2012 to Current
Supply Chain
Developing Access/Excess based Material tracking database/file to track
parts from BOM, PO, MFG & TEST through to Shipment to Customer
Drive & expedite material issues and Informational requests and provide
adhoc analysis as required
Hewlett Packard Corporation
\ Global Planning Super User / SME - May 2010 to June 2011
Global Parts Supply Chain
Global Superuser for WW field service parts planning tool (Servigistics -
Clickparts). Led weekly meetings with regional superusers. Troubleshot
and investigated system / user issues. Interacted and prioritized issues
with IT support. Participated on various Data/system improvement teams.
Produced the monthly database performance metrics pack.
Lead member of 3COM / HP integration teams for services parts planning
(both Central and Field) and Services Parts Master Data. Led field
planning systems integration teams for 3PAR and HALO (to HP).
3Com Corporation
\ Senior Logistics Analyst - August 2006 to May 2010
Global Logistics Services
Produced (or managed the assembly of) the daily, weekly and monthly GLS
operational and metrics data. Including the weekly Ops meeting pack ( lead
presenter of this meeting), as well as regular operational reports such as
Predictability, Backlog, Open advance, New Buy, Shipments, etc.
Served as Baxter/Prophet (field service planning tool) super user
monitoring/maintaining the tool's accuracy and assisting in functionality
issues including, as required, feed/data trouble shooting, data/mapping
accuracy, exception processing, etc.
Supported the transition of Global Logistics Services (GLS) from external
to internal management/control. Provided initial SAP RMA and repair files
for "Go Live" cutover. Created/converted existing metrics and monthly
summary. Participated and provided data & support for post cut-over
activities.
Developed/produced adhoc analyses and presentations for supply chain
management to assist in decision making on subjects including Out of
Warranty, Obsolescence ships and inventory, Open advance and Contract
profiles, major integration and audit requirements, etc.
Cost Analyst - November 2004 to August 2006
Supply Chain Operations
Managed the contract manufacturers to the cost roll schedule, including
the review and validation of contract manufacturer's top level part costs
submissions and their costed BOM's. Generated the final quarterly Standard
cost variance analysis, standard cost guidance (and all needed in-quarter
estimates), and sales based "actuals" analysis of previous quarter.
Produced metrics and analyses to support Cost Group, Global Acquisition,
and SCOPS, etc..
Quality Engineer - January 1999 to November2004
Supply Chain Operations
Supported product quality for supply chain / product operations including
monitoring and interfacing with manufacturing and repairs operations,
supporting new product introductions, managing product holds
/purges/recalls, and assisting customer service issues. Produced monthly
product quality metrics and provided Ad-hoc analysis as needed. Worked on
various product improvement teams. Led early life failure analysis
meetings with repair and manufacturing groups. Participated in NBX quality
core team with member of design, reliability, test, customer service, and
manufacturing engineering. Implemented and maintained quality
reporting/analysis tool for analysis or returns and repairs.
Digital Equipment Corporation
Planning Analyst - May 1997 to January 1999 Digital Services Division
Provided systems/database and analytical support for Customer Service
Planning / Purchasing Organization. Responsible for the revising,
publishing of the organization's weekly metrics/performance reports.
Implemented and maintained a line item billing process for internal
supplier. Maintained groups OROS based ABC/ABM model.
Industrial Engineer - August 1995 to May 1997
Systems Business Unit
Designed and implemented the process flow and physical layout improvements
including the redesign of the packout area, the installation of a stockroom
for storage/handling room of high value parts and the expansion of
warehouse high bay storage. Implemented improvements for increased JIT
material replenishment. Developed ISO procedures for Shipping and packout
operations. Member of process and layout development team for warehouse
operations and system upgrade.
Transportation Analyst - October 1993 to August 1995 US Distribution
Applied analytical skills in support of transportation/freight payment
issues such as lane analysis, reduction of exceptions, allocation of
freight bills, and 3rd-party service bids. Utilized network optimization
software methodology to a analysis of return, reutilization and disposition
capability. Developed strategies for the increased use of indirect
distribution channels.
Logistics Consultant - August 1992 to October 1993 Digital Consulting
Applied analytical and presentational skills in support of
projects/contracts to improve or redesign internal and external client's
logistics and manufacturing operations. These skills include process re-
engineering, database querying and analysis, statistical analysis, modeling
and operations research techniques.
Distribution Analyst - August 1990 to July 1992 US Customer Distribution
Developed and utilized analytical methods for determining optimal product
stocking, path of distribution, and associated costs and metrics. Used
statistical analysis to develop business profiles and identify cost savings
or process improvement opportunities. Performed process analysis / layout
and design to develop new processes and improve existing operations.
Productivity Sciences Incorporated
Consultant - June 1990 to August 1990
Used Statistical Process Control methods, problem solving techniques,
pareto analysis, and the Deming philosophy of management. Assisted in the
training of client personnel in SPC.
EDUCATION:
Master of Science Degree - Industrial Engineering and Operations Research
- February 1991
University of Massachusetts at Amherst
Masters Project: Simulation of a Consolidation and Distribution Facility
Concentration of Studies: Production and Quality Control
Bachelor of Science Degree - Industrial Engineering and Operations
Research - February 1986
State University of New York at Buffalo
COMPUTER SKILLS:
Hyperion/Brio SAP R/3 MS ACCESS/EXCEL Business
Objects/Intelligence
Servigistics/Clickp Powerpoint/Word Cognos/Impromptu MS Project/Visio
arts
Baxter/Prophet Crystal Reports SQL/IBI FOCUS Visual Basic
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