Customer Service Sales

CANDY SANCHEZ

Main st, Hackensack, NJ ***** (H) 201-***-**** (C) 201-***-****

********@*****.***

Objetives

A position requiring a strong organization,planning and communication skills to

provide exceptional support to custumers need

Professional Summary

AS a Center Representative, i'm versed in customer support in high call volume

environments. Superior computer skills and telephone etiquette. Friendly Sales

Associate adept at working in diverse retail and customer service environments

also excellent at customer satisfaction and retention. highly motivated Pre and

post sales support specialist. Flexible and hardworking in deadline driven

environments.

Skills

•Exceptional communication skills

•Quick learner

•Strong client relations

•Training development aptitude

•Mediation capability

•Skilled in call center operations

•Multi line phone operation proficiency

•Exceptional workflow management.

•Able to learn quickly

•Adheres to customer service procedures

•Strong problem solving aptitude

•Customer service award

•Completed telephone training seminar

•Follows procedures

•Written and oral communication skills

•Special events planning

Work History

support professional 07/2008 to 07/2009

stream global services – Santo Domingo, Republica Dominicana

•Answered an average of [100] calls per day by addressing customer inquiries,

solving problems and providing new product information.

•Described product to customers and accurately explained details and care of

merchandise.

•Politely assisted customers in person and via telephone.

•Communicated with vendors regarding back order availability, future inventory

and special orders.

•Provided an elevated customer experience to generate a loyal clientèle.

•Answered product questions with up to date knowledge of sales and store

promotions.

•Developed reputation as an efficient service provider with high levels of

accuracy.

•Scored in top 10% of employees in successful resolution of issues

•Investigated and resolved customer inquiries and complaints in a timely and

empathetic manner.

•Served as the main liaison between customers, management and sales team.

•Ensured superior customer experience by addressing customer concerns,

demonstrating empathy and resolving problems on the spot.

•Managed wide variety of customer service and administrative tasks to resolve

customer issues quickly and efficiently.

•Recipient of multiple positive reviews acknowledging dedication to excellent

customer service.

•Directed calls to appropriate individuals and departments.

•Asked open ended questions to assess customer needs.

•Learned, referenced and applied product knowledge information.

•Contacted customer to follow up on purchases, suggest new merchandise

and inform them about promotions and upcoming events.

Education

•

High School Diploma: informatic 2006

•Ceges Santo Domingo, Dominican Republic

•

Associate of Applied Science: business administration

•O&M Santo Domingo, Dominican Republic

Contact this candidate