Customer Service Administrative Assistant
Resume:
Monica Y. Farmer
Brooklyn, New York 11210
Phone :347-***-****
Email: ************@*****.***
Objective
Seeking a rewarding and challenging position, that will utilize my skills
and provide an opportunity for both greater responsibilities and
professional advancement.
Education
8/1990-1994 Walterboro High School Walterboro, South Carolina
Degree: High School Diploma
Employment History
10/2004-01/2012 YAI/National Institute for People with Disabilities New
York, NY
Senior Direct Service Professional
. Taught A.D.L. skills
. Provided individual and group counseling
. Promoted independence
. Promoted individualization
. Promoted community Integration
. Prepared monthly progress reports
. Facilitated meetings
. Facilitated staff trainings
. Assisted in locating services for recreation and vocational
. Assisted with monthly weekend group activities and weekend recreation
. Assisted with advocating for services
. Completed book reviews and maintaining books
. Maintained Individualized Service Plan
. Maintained Plan for Protective Oversight
. Maintained Residential Habilitation Plan of Service
. Maintained medical appointments and follow ups
. Maintained medication inventory and medication administration
5/2006-2009 YAI/National Institute for People with Disabilities New
York, NY
Administrative Assistant
. Completed weekly petty cash/ rent fee transmittals reports
. Bookkeeping, Processed bills and rent payments
. Ordered supplies
. Filing, Faxing
. Managed incoming telephone inquiries, answering questions and resolving
issues.
5/2000-7/2001 New York City Police Department
New York, NY
School Safety Agent
. Secured and maintained a safe and secure environment for all students and
staff
. Maintained entry logs of all visitors that entered and exited the
building
. Did Hourly indoor and out door patrols of the entire building
. Provided customer service answering inquires, answering questions and
resolving issues.
5/1998-5/2000 Salomon Smith Barney/Citigroup New York, NY
Mail Clerk/Distribution Services
Provided customer service to clients.
Provided mailroom services
Mail sorting, Filing, answering phone calls and faxing.
Assembled special kits for brochures.
9/1996-5/1998 Subway Sandwiches Franchise New York, NY
Assistant Manager
Worked sixteen-hour shifts.
Provided Customer service.
Managed staff of five or more and also worked single shifts without staff.
Prepared work schedules, Inventory, cashiering, bookkeeping and food prep.
Made food orders and pickups for catered parties.
Skills
. Computer Literate/Internet savvy
. MS Office Knowledge and Intermediate Typing
. Out of box thinker and Team Player
. Ability to multitask and work independently
References
All references will be furnished upon request.
Contact this candidate