Customer Service Sales

h. trent tyson, jr.

**** ***** ***, ********, ** 30008 703-***-**** ( **********@*****.***

Professional Summary

Highly self-motivated leader with over 14 years of professional experience,

which include sales, marketing, business development and employee training.

A proven producer of sales and profit, with ability to pinpoint business

opportunities. Distinctive people skills and experience working alongside

diverse teams while providing motivation and strategic vision.

Professional Experience

Marriott International Inc.

San Antonio, TX

March 2007 - Present

Loss Prevention Officer

Conduct patrol rounds throughout the hotel, ensuring that any unusual,

unlawful, or unsafe activity is addressed appropriately. Maintain

knowledgeable of the hotel Emergency Organization Plan and the

notification of the proper emergency teams such as Fire Rescue, Police

Dept., Animal Control, and Non-Emergency Numbers. Work with the law

enforcement community with all requests when they are on property.

Administer first aide/CPR when needed. Conduct various safety / loss

prevention inspections (i.e. Fire extinguishers, locker inspections),

ensuring that problem areas are communicated to the proper authority.

Facilitate safety-training classes for all departments within the hotel.

. Gold Key Award

. Key Player Award

. Chamber of Commerce Hospitality Award

. Several Spirit to Serve Awards

All Star Executive Protection Services Washington, DC

July 2005 - March

2011

Director of Operations

Responsible for training and scheduling an average of twenty to thirty

Security Guards for Nightclubs, Professional Entertainers, Professional

Athletes and Executive Protection. Created and maintained timesheets on

a weekly basis for all employees and communicated with each employee on a

regular basis regarding their schedule. Prepared payroll for the company.

Developed and maintained client business accounts, recruited new clients

for the company.

. Provided executive protection for celebrities and Sr. ranking

government officials during the 2008 Inaugural weekend

Enterprise Rent-A-Car Marlow Heights, MD

January 2000 - May 2005

Branch Manager

Manage the assigned branch, with emphasis in the areas of Management of

Customer Service and Operations, Human Resources,

Sales/Marketing/Financial Performance and Fleet and Maintenance. Oversee

the efforts of branch employees in providing a high level of customer

service, including management of the rental counter, customer flow and

telephone service. Develop and maintain branch operational plan. Ensure

compliance with company/group policies, procedures, rules and regulations

and all applicable laws. Ensure the consistent application of proper

underwriting practices, including auditing tickets. Manage, mentor,

train, evaluate and develop staff. Maintain continual feedback to

employees regarding performance, sales goals and overall performance.

Conduct the recruitment, interviewing and hiring of employees. Develop

overall sales and marketing strategy, assess and analyse the competitive

environment. Contact existing and potential clients/customers to

continue developing business. Manage accounting aspects, including

negotiating payment plans, collecting account receivables and preparing

write-offs for uncollectible accounts.

. Branch with two year negative operating profit, I raised branch to

triple operating profit within two months.

. Created business relationships that are still active

Education

Northwestern High School ( Hyattsville, Maryland ( 1992 - 1996

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