Customer Service Manager

Maria Smith

**** * ******* ***, *******, IL *****

Tel: 985-***-****

Email: *****.**********@*****.***

OBJECTIVE Presently seeking a challenging position in the

Hotel/Restaurant industry where my interpersonal

skills may be utilized.

AVAILABILITY I am currently hired and I am not available for PM shifts.

I am seeking a part-time position where I can work only AM

shifts.

EDUCATION International Institute of Management, Moldova.

LANGUAGES Proficient in speaking English, Russian, Romanian. Entry level Spanish.

WORK EXPERIENCE:

May 2011- Sept 2011 SUNSET GRILLE RESTAURANT

(SERVER-OCEAN CITY, MD)

Customer service, knowledge of American cuisine and seafood

Responsible of greeting people and providing the best service

Feb 2012- June 2012 MI PATIO MEXICAN RESTAURANT

(SERVER- SLIDELL,LA)

Experience with modern Mexican cuisine and a large wine and drink

menu. Responsible for greeting people and providing the best service.

July 2012- June 2013 CAFÉ 372 HOLIDAY INN

(SUPERVISOR, SERVER- SLIDELL,LA)

Experience with costumer service and hospitality industry.

Knowledge of American cuisine and development of bartending skills.

Knowledge of operating Squirrel System.

Knowledge of “Room Service Right on Time” and “Morning Matters”

Responsible of inventory, ordering, schedule.

Developed management skills.

Oct 2012- June 2013 FLEUR DE LIS EVENT CENTER

(BANQUET SERVER,BRIDAL PARTY ATTENTANT)

Experience with costumer service and banquet organization.

Knowledge of serving weddings, birthday parties, parade parties,

auction parties.

Experience of serving buffet food and plated food.

Responsible for providing the best service for all the parties.

Jul 2013- NOW CURRENTLY HIRED AT HILTON CHICAGO AS A SERVER

FOR 720 BAR AND GRILL.

SKILLS Able to multitask. Team work ability. I am very

energetic, responsible, punctual, hardworking. I am very dedicated to my

job and it's requirements. I always have a positive attitude and I do my

best to provide the best costumer service for my guests.

Recommendation : Brandy Bolden – general manager of Holiday Inn in Slidell, LA

Kelly Le- sales director at Holiday Inn and Marriot, New Orleans area, LA

David McWorthy- manager at Enterprise Marine and Maritime

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