Customer Service Sales

Shiwa Saadat

** ********* ****, ****, *******, L*S-E08

Phone: 647-***-****, Email: ********@*******.***

OBJECTIVE:

To obtain a career at a well established organization; where I can utilize

my experience and training.

SUMMARY OF SKILLS:

Exceptional prioritization and problem solving skills

Detail-oriented very organized professional

Outstanding interpersonal skills in dealing with challenging situations

Excellent communication and presentation skills

Thrives in fast-paced and dynamic environments

Proficient in Word, Excel, Outlook, PowerPoint, Oracle, Visio and Access

Proficient in various accounting programs such as ACCPAC, ACCPAC Plus for

DOS, MYOB and Simply Accounting

Proficient in Oracle Procurement

Extremely fast learner, enjoys and embraces new challenges

Bilingual; fluent in English and Persian

WORK EXPERIENCE:

Vitality Depot/ Royal Cross, Concord, Ontario Jan 2010 -

Jul 2013

Operations and Logistics Manager

Coordinated interactions among all departments to ensure smooth operation

of business

Managed distributor accounts including capital equipment inquiries

Organized equipment logistics, coordinating all inbound and outbound

shipments using different freight companies internationally

Provided equipment recommendations, quotes, leasing and finance plans for a

new and existing medical service providers

Responsible for all new clinic openings while managing to increase sales

growth

Forecast warehouse inventory and processed mid-range and capital equipment

purchase orders

Provided Product training to new clinics

Exceeded monthly quotas for capital and mid-range medical equipment for

business to business sales

Built a loyal customer base by using a consultative sales approach

Western Digital, Orange County, California 2006 - 2010

Project Coordinator

Managed a wide variety of projects at all levels in and across various

organizational departments, from assignment to completion

Planed, scheduled, monitored, and reported on activities related to the

project

Researched, compiled, and proofread complex documents including letters,

reports, graphs and presentations using document, spreadsheet and graphics

software

Used Oracle to enter, track and submit Capital Asset Requests, Rental

Requisitions and Purchase Requisitions

Proactively influenced customers to apply project planning methodologies

Created communication plans, ensuring that appropriate information is

exchanged among key stakeholders

Advised senior management on project management capability and risk

Coached and advised team members to accomplish project goals, to meet

established schedules, and resolve technical/operational issues

Shiwa Saadat

Phone: 647-***-****, Email: ********@*******.***

Page 2

WORK EXPERIENCE CONTINUED:

Offered necessary on site administration along with proper quality control

measures while ensuring all projects meet required budget and deadline

Managed and provided direction to in-house and external resources

Coordinated new hire tasks across several departments, including, computer

account setup and equipment ordering

Planned and coordinated company activities such as department picnics,

holiday parties and events, and annual Engineering Day events

Prepared domestic and international travel and expense reports

Set up and coordinated meetings, scheduled appointments, interviews, video

and audio conference operations, training seminars

Ingram Micro, Santa Ana, CA 2005 - 2006

Associate Buyer

Managed assigned inventory and parts

Maintained fill rate and stock balancing, handled returns, and monitored

completion of purchase orders and order status

Kept professional relations with all vendors and became familiar with

product category and vendor program

Coordinated on-site purchasing activities

Establish purchase orders and contracts for on-site purchases

Leon's Furniture Superstore, Toronto, Canada 2003 - 2005

Sales Representative

Involved in all aspects of customer service including establishing new

customer, performing credit evaluations, and solving problems

Exceeded sales quotas and cross-selling quotas repeatedly; achieved the

Presidents Club award

Advised customers on the various financial plans

Leon's Furniture Superstore, Toronto, Canada

Inventory Control/Customer Service 2000 - 2003

Prepared repair work orders for technicians

Supported clerical and order processing needs of sales staff and inventory

department

Worked closely with sites to ensure sufficient inventory was available by

coordinating transfer of inventory

Resolved customer call billing questions and disputes, initiated customer

calls, and performed data entry

Compiled and tracked data and generated reports using a variety of software

programs

EDUCATION:

Centennial College, Toronto, Canada 2002

Graduate of Business Accounting Program

George Brown College, Toronto, Canada 1998

General Arts and Science

EXCELLENT REFERENCES AVAILABLE UPON REQUEST

Contact this candidate