Customer Service Manager

Chrissy A. Mobley

*** ****** ****** **** *****: 864-***-****

Union, SC 29379 Cell Phone: 864-***-****

E-Mail: *********@*****.***

[pic]

Objective

[pic]

Seeking a position in a healthcare organization that specializes in human services

where I can contribute my experience and skills to ensure superior healthcare

service.

[pic]

Skills

[pic]

Good interpersonal and communication skills, with ability to instill confidence,

build and maintain strategic business/client relationships. Hardworking, dedicated

individual with eagerness and willingness to learn.

Certified Addictions Counselor

Licensed Professional Counselor/Intern

[pic]

Experience

[pic]

Union County Commission on Alcohol and Drug Abuse, April, 2010-October 2012

201 S. Herndon Street, Union, SC 29379

Executive Director

Responsible for planning, establishing and administering the business functions of

the UCCADA, which involves approving and monitoring budgetary expenditures,

planning comprehensive annual plans and goals, maintaining program licensure and

accreditation, determining program priorities, revising and updating policy and

procedure, and other related duties.

Performs supervisory duties as necessary including instructing, assigning and

reviewing work, planning, maintaining standard, coordinating activities,

allocating personnel, acting on employee problems, selecting new employees, and

determining appropriate transfers/promotions, discipline, termination, and salary

increases.

Responsible for preparing and/or maintaining various reports and records in the

performance of duties including program and project reports, periodic reports for

the Commission, comprehensive records of finances and accounts, and accounting

records of grants and contracts.

Represents the Commission at local and state meetings.

Performs all phases of program planning and related activities to ensure the

proper allocation of resources.

Union County Commission on Alcohol and Drug Abuse, February, 2006-April, 2010

201 S. Herndon Street, Union, SC 29379

Adolescent Service Coordinator-ADSAP Coordinator/Clinical Counselor

Coordinate all adolescent services at UCCADA

Network with schools, Department of Juvenile Justice, Department of Social

Services, and other referral agencies

Receive, review, and prepare an assortment of documents and reports to provide

continuity of care for clients

Conduct orientations and assessments for adolescent services, as well as,

community based treatment and ADSAP, as needed

Attend quarterly meetings, DJJ staffing, as well as agency staffing meetings

Goodwill Industries, December 2004-May, 2005

6642 Garners Ferry Rd, Columbia, SC 29209

Assistant Store Manager

Maintain daily operation of a retail store for a non-profit organization

Open and close retail store as well as job training center located in the store

Train new employees

Meet monthly sales projections

SC Department of Corrections, 4444 Broad River Road, May, 2003-December, 2004

Columbia, SC 29210

Correctional Officer II

Boot camp instructor for YFOIP (Youthful Female Offender Intensification Program)/

SIU (Shock Incarceration Unit)

Conduct physical exercise training with inmates

Maintain security of inmates to prevent possible escapes

Assist inmates in dealing with issues relating to incarceration and separation

from family

Hardee's of Clinton, I-26 and Hwy 56 Clinton, SC June, 2002-May, 2003

29325

Shift Leader

Supervise 4-6 employees at a time and 6-8 employees on occasion

Open and close restaurant

Conduct inventory counts and inspections

Input daily numbers into computer system

Address customer service complaints

Make bank deposits

Manage the daily functions of a fast food restaurant

Lead and motivate employees to meet projected sales/profits

Advance Auto Parts, November, 1999-August 2001

2217 Savannah Hwy Charleston, SC 29414

Assistant Store Manager

Supervise 8-10 employees

Open and close auto parts store

Conduct inventory and inspections

Maintain accountability of store finances

Address customer service complaints

Motivate employees to meet monthly sales goals

[pic]

Education

[pic]

Greenville Technical College March August, 2006-December, 2008

2013-Present

ADN Nursing

Webster University-Greenville Metropolitan Campus,

250 Commonwealth Dr. Ste 109, Greenville, SC 29615

Master of Arts-Counseling

GPA - 3.84

Master of Business Administration

College of Charleston, 66 George Street, Charleston, December, 2001

SC 29424

B.S. Psychology

[pic]

Awards

[pic]

SC Dept of Corrections-Patricia A. Glover Academic Achievement Award for Highest

Class Average

SC Dept of Corrections-Can Do Award for Work Ethic and Job Performance

Contact this candidate