Customer Service Administrative Assistant
Resume:
Sierra Atkinson
**** ******* ** ***.*** Tallahassee, fl 32305
(850) 319 - 0301 ********@*****.***
Administrative Professional with 10 plus years of excellent customer service. Seeking
an entry-level position in the Administration field utilizing my knowledge and skills
within an organization.
Skills
Efficient in Microsoft systems including Word, Excel and Power Point
Excellent communication skills for team work
Reliable and dedication to the task at hand
Ability to adapt to and work effectively in various parts of a facility.
Ability to identify inventory control concerns in accordance with company procedures.
Ability to interact and communicate effectively with Customers, Associates, and
Suppliers.
Ability to read, write and understand printed materials.
Knowledge of and proficiency with security tag deactivation.
Education:
A.S Degree Criminal Justice - ITT Technical Institute Tallahassee, Fl. June 2013
School Club Organization: Equal Justice Club Member
High School Diploma - Lively Technical Center Tallahassee, Fl. May 2004
Certificated as a Administrative Assistant and Customers Service Assistant
Work Experience:
HR Advisor - Northgate Arinso 9/2012-11/2012
Medical and Benefits claims processing and administration
Process and update movement file provided by Client into the system.
To be the liaison person with Client in regards of Client’s enquiries.
Responsible for sorting & filing claims documents for respective accounts
Arrange for mailing functions including opening, stamping claims received and sending
documents for offsite storage.
Diligently resolve eCases/enquiries escalated by Contact Center and Client.
Senior role will be guiding and advising client employees or managers and the point of
contact for all inquiries escalation
Customer Service Representative, MMC Group – Tallahassee, Fl. 06/11-03/12
Using a computerized system, responds to customer inquiries in a call center
environment.
Responded to telephone inquiries and complaints using standard scripts and procedures.
Gathered information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Informed customers about services available and assesses customer needs.
Loss Prevention Greeter, CVS Pharmacy- Tallahassee, FL. 12/2010-
05/2011
Greeted customers and provided information in regards to: locating merchandise;
providing shopping and motorized carts; merchandise returns; & deactivates security
tags
Stops Customers whose merchandise activates the alarm, compares merchandise to
purchase receipt and accurately maintains a log of the event.
Monitored entrances and exits for signs of shrink and potential security risks and
contacts management and/or In-Store Loss Prevention when problems are identified.
Responded appropriately to emergency codes.
Ensured a safe and clean environment by maintaining safety standards, performing
maintenance and cleaning as needed.
Cashier/Sandwich Artist (Temporary), Subway – Tallahassee, FL 05/2009-12/2009
Maintained cleanliness and sanitation of the front-of-the-house including all tables,
floors, windows, and beverage station, restroom, etc.
Processed cash & credit card transactions
Keep display equipment clean and free of debris during meal service as assigned.
Manager (Hospitality Coordinator), Zaxby's-Tallahassee, Fl. 06/2008-03/2009
Provided cash reports for upper management, assured daily shift crew member drawers
were balanced
Supervised crew members & made sure the store appearance was always clean
Teachers Aid, Sable Palm Elementary (Work Study) -Tallahassee, Fl. 02/2008-05/2008
Helped student with academic homework
Provided daily work skills & activities.
Inventory Specialist, Regis Inventory Company - Tallahassee, Fl. 04/2005-12/2007
Tracked inventory accurately
Communicated with store employees for product inquiries
Cashier, Sonny’s B-B-Q Restaurant -Tallahassee, Fl. 01/2006-12/2006
Provided excellent customer service while maintaining a balanced drawer
Contact this candidate