Customer Service Management
Resume:
Maureen A. McKeever
*************@*****.***
Bronx NY
SKYPE: ***********@*****.***
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Education
Master's of Science in Information Studies
January 2012
University at Albany, State University of New York
Bachelor of Arts in Sociology
May 2010
University at Albany, State University of New York
Experience
Laser Skin and Surgery Center of New York
March 2012- Present
New York, New York
File Clerk
. Locate charts and medical records of patients to nurses and
supervisors
. Provide charts as requested within the office
. Hourly pickups of charts and medical records
. Maintain appearance and order of patients' charts
University at Albany, State University of New York
Dewey Graduate Library, Albany, New York October 2010 -
December 2011
Student Assistant- Circulation Services
. Change and discharge library materials using Aleph Library Management
System
. Assist in providing quality customer service to patrons
. Record patron counts during shifts
. Provide Reserve Materials
. Input Circulation patron records created in Aleph Library Management
System
University at Albany, State University of New York
University Library, Albany, New York August
2007- December 2011
Student Assistant- Circulation Services
. Change and discharge library materials using Aleph Library Management
System
. Assist in providing quality customer service to patrons
. Record patron counts during shifts
. Provide Reserve Materials
. Input Circulation patron records created in Aleph Library Management
System
. Train newly hired students
. Responsible in collection of fines and fees
. Assist in stack maintenance activities (shelf read, shift collections,
search for missing items)
Maureen A. McKeever
Rensselaer Polytechnic Institute, Troy, New York
Intern- Folsom Library
Summer 2011
. Assisted in developing successful marketing strategies for non
traditional reference model
. Communicated with professional and support staff from Folsom Library
to get input on marketing tactics
. Researched reference models implemented at nearby academic libraries
. Planned and implemented meetings to communicate progress of marketing
tools
. Developed QR codes and tag clouds to use as visual representation of
new model
. Recommended hardware (iPad) and software (LibStats) for new reference
model
New York Public Library
Mid-Manhattan Library, New York, NY
Page- Reserves Department
January 2006 - June 2007
. Assist in providing quality customer service to patrons
. Shelf read and organized Reserve Collections of various formats
. Worked in teams to weekly arrange Reserve Collections on main floor
Skills
Computer: Microsoft Word, Publisher, Excel, PowerPoint, Adobe products,
CSS, XML, HTML, PHP
Library Management Systems: Working knowledge of Aleph Library Management
System, III, and ILLiad
Cooperative Work: Assigned working in teams at University Library and RPI
College
Supervisor: --- Instructed students in learning Aleph Library Management
System and closing procedures
Professional References
Jeff Goldstein - Student Hours Coordinator, Circulation Services
SUNY Albany University Library
1400 Washington Ave Albany NY 12222
**********@******.******.*** 518-***-****
Chris Masella- Student Hours Coordinator, Circulation Services
SUNY Albany Dewey Graduate Library
1400 Washington Ave Albany NY 12222
********@******.******.*** 518-***-****
Frank D'Andraia- Professor Information Studies Department
SUNY Albany Draper Hall
1400 Washington Ave Albany NY 12222
********@******.******.***
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