Customer Service Manager

***** ******** *** * ****: 763-***-****

Champlin, MN 55316 *******.********@*****.***

Jessica O. Kitzmann

OVERVIEW

I am a motivated and highly ambitious professional with experience in a multitude of high impact positions.

Skilled in written and verbal communication; fluent in Cantonese and English. Extensive experience

interfacing directly with client decision makers.

EDUCATION

Bachelor of Science, University of Minnesota, Minneapolis, MN 9/2002-5/2006

Major: Kinesiology

SKILLS

• Strong problem solving & analytic ability.

• Quality focused; detail oriented; ability to prioritize and multi task.

• Proven ability to handle multiple projects.

• Excellent organizational skills and written/oral communication skills.

• Experience developing processes and managing projects in a technology based service organization.

• Ability to lead teams and achieve goals without direct authority over personnel.

• Ability to work with minimal supervision while taking initiative.

• Regularly contributes to new ideas.

• Consistent engagement of team members.

• High level of communication skills – both written and verbal.

• Proficiency in Microsoft Office Suite (2007,2010) Word, Excel, Outlook etc.

EMPLOYMENT

ACCOUNT EXECUTIVE 11/2012-Present

Tempworks Software, Inc.

• Provide support to Tempworks clients beginning at the point of sale.

• Guiding the client through the onboarding process including education on the

implementation process and the procurement of data.

• Develop a project timeline to ensure a timely onboarding process.

• Guarantee all necessary data is collected from the client to allow for a successful transition.

• Facilitate all communication between internal technical team, and client technical team.

• Monitor progress of each implementation to ensure deadlines and expectations are met.

• Assists with scheduling of training and ensuring that the training team is aware of all necessary

components of the clients’ business processes.

• Responsible for working to find solutions to any project “road blocks” both with internal

resources and externally with the client.

• Managed Client relationships, both existing and new.

• Responsible for refining the implementation process as a whole in order to promote efficiency and

improved internal cross-functional communication.

SCIENTIFIC RECRUITER 10/2011-7/2012

Aerotek

• Develop recruiting strategies designed to identify qualified candidates through various recruiting

tools

• Evaluate candidates’ strengths compared with client’s requirements by evaluating, screening and

interviewing the candidate on a daily basis

• Negotiate wage rates and other terms and conditions of employment with candidates and gain

commitment from candidates for current and future job requirements

• Complete necessary pre-employment processes including reference checks and background/drug

tests

• Manage contract employees while on assignment

• Assess and investigate contractor related problems, and administer performance counseling,

coaching and disciplinary measures when necessary

• Work with account managers to identify top accounts, target skill sets, key market segments, and to

access clients’ staffing requirements

• Communicate with peers by sharing recruiting “best practices” and providing accurate, thorough

documentation on contract employees in applicant tracking systems or other documentation tools

• Maintain relationships with industry contacts to provide customer service, gain industry knowledge

and obtain referrals and sales leads

SKYWATER RESTAURANT AND LOUNGE MANAGER 8/2009-6/2011

Hilton Minneapolis Hotel Minneapolis, MN

• Running the floor, overseeing the staff of the restaurant and lounge

• Ensuring business is running according to SOP (standard operating procedures) to ensure guest

satisfaction

• Interview and hire new staff, new staff training, ordering day to day products/produce, and ensuring

the products that are ordered is being delivered without error the following day

• Assist in coordinating large conventions hosted at the venue.

RESTAURANT MANAGER 6/1997-7/2009

Ming Tree Inc.

• Ensure the quality of product is exceptional

• Uphold the customer service standard with our service

• Assist with employee training and product ordering

• Overseeing the staff of the restaurant

• Ensuring business is running according to standard operating procedures to ensure guest satisfaction

• Interview and hire new staff, new staff training, ordering day to day products/produce, and ensuring

the products that are ordered is being delivered without error the following day

MEMBERSHIP SALES ADVISOR 6/2006-7/2007

Lifetime Fitness Plymouth, MN

• Direct contact for the clubs amenities and special offers provided for the members

• While creating memberships I must build relationships with members enabling a guest friendly

environment

• Build the clubs membership community

Contact this candidate